ComplaintsforBouton Veterinary Hospital
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Complaint Details
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Initial Complaint
05/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My cat was diagnosed with gingivitis from another vet's office. I called Bouton and told them my cat had a diagnosis and I am looking for treatment. They tell me it's $60 to come in and get examined. I show up, pay the $60 and they tell me the cat has gingivitis and they can't treat it. They recommend I go to another vet. I already had a diagnosis and was seeking treatment. If they knew they couldn't treat gingivitis, then why would they have me come in and pay $60? The exam took 3 minutes. They knew what the issue was -- I already had the diagnosis. I'm seeking to get my $60 refunded from these crooks. That's a textbook bait and switch.Business response
05/24/2022
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.