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Complaint Details
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Initial Complaint
10/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 10/07/2022 American Remodeling replaced the windows in our home. In transit a window was broken and the installer decided to install it anyways. We were told that the window would be ordered and replaced within 2 weeks. I followed up many times and have been told many times that they didn't know about the problem, were waiting for the replacement to be manufactured, or were sent on a job out of state. It has now been over a year of continuously trying to contact American Remodeling to get this window replaced. I keep being told that they will be here next week and to wait for a call. No one from the company has called me since the original install over a year ago. We paid $16,980 for 13 windows with a lifetime warranty including glass breakage.Account #******* Date of contract: 5/18/2022 Date of install:10/6/2022 Dates of contact: see attachments of emails and texts.Call to American Remodeling on 6/15/2023 since no one had called me about replacing the window.Calls made to ***************** (installer) on 8/14/2023, 9/1/2023 and &9/11/2023. No answer left voicemails.Contract was written under my Maiden Name, ***********************Business response
11/13/2023
Hi ******,
I'm very sorry it took so long to get your glass replaced. I hope we've restored your faith in American Remodeling and our warranty/service department.
Please let me know if you need anything else at all.
Thank you
*******************
President
American Remodeling
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Contact Information
5241 S Santa Fe Dr
Littleton, CO 80120-1042
Business hours
Today,9:00 AM - 6:00 PM
MMonday | 9:00 AM - 6:00 PM |
---|---|
TTuesday | 9:00 AM - 6:00 PM |
WWednesday | 9:00 AM - 6:00 PM |
ThThursday | 9:00 AM - 6:00 PM |
FFriday | 9:00 AM - 6:00 PM |
SaSaturday | 10:00 AM - 2:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.