ComplaintsforShea Homes
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/16/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
We bought a new **** home in 2021. During the walk through with the warranty person, ****** we found a fair amount of problems. The biggest issue we had was the windows. The beading around the windows were falling out. Not on 1 or 2, but the entire front of the house. The beading has completly come off on some of the windows and ***** and his boss, ******* have yet to respond to our emails. Second, we had grout issues, where they had some grout missing or had fallen off. The repair person finally came out to fix this, but with a completly different color then the rest of the grout. *****'s response was, "it kind of looks cool". It is a black line around a light coloring, and looks aweful.Business response
12/20/2022
Shea Homes has been in contact with the homeowner, and has scheduled an appointment with the Complainant to assess the issues raised. Thank you for the opportunity to respond.Customer response
12/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have scheduled the repairs. It took a BBB complaint to have them call. The issues they were made aware of 9 months ago, during the first walk through. Why was it not scheduled then?
Sincerely,
***********************Initial Complaint
06/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hello,We purchased a **** home 2nd hand in November of 2021. Knowing how hard the market has been the purchase and inspections were all rushed but we had little choice. While we love our new home, we have noticed significant issues in our garage where concrete slab is peaking. We have also noticed several areas that are heaving and sinking on our driveway leading up to the garage as well as on our entry sidewalk. Knowing how the subsurface needs to be compacted, it is clear to us that this was not done right from the get go. We contacted **** knowing that we were out of their standard warranty period being that the house was built 12/2016 hoping that they would work with us to fix the problem areas as we thought they would stand by their product. **** contacted us and told us that they only offer a 1 year warranty for these items. The reality is that if the concrete was done right we would not be having these issues. We owed a Richmond home in the same neighborhood built in 2016 as well and had none of these issues. There are many other homes in our neighborhood with the same problems and we are going to get signatures from other neighbors. In Colorado it is imperative to prep the subsurface properly due to the **** and it is obvious this was not done properly. The rep said that this was likely due to the prior owners negligence. There is nothing someone could do to cause this as Colorado rarely has water drainage issues, its just too dry. We are wanted this repaired free of charge as it should have been done right.Business response
06/29/2022
This home was completed and closed escrow in December 2016. The claimant is a second homeowner who purchased the home as a resale (5 years after original construction) from the original purchaser. Claimant confirms that they had professional home inspections performed prior to their close of escrow on this resale purchase (Claimants suggestion that the inspections were rushed/expedited due to market conditions does not pertain to Shea Homes).The BBB complaint concerns heaving and sinking in the concrete flatwork/driveway/garage. Claimant does not address whether these items were noted by Claimant and their home inspector prior to the resale purchase, however,these conditions would be readily observable, open and obvious for which the subsequent purchaser assumes the risk. Claimant had the opportunity to address their concerns directly with their seller prior to their purchase. The original builder warranty for flatwork has expired which Claimant is aware. As a gesture of good will, Shea Homes will schedule a Warranty Representative to meet at the home to further assess the claimed conditions and will follow-up directly with the Claimant.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.