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            Business ProfileLegendary Wall Art

            Art

            Contact Information

            1067 S Hover St Ste E # 610

            Longmont, CO 80501-7903

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

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            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Years in Business: 3

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            1067 S Hover St Ste E # 610, Longmont, CO 80501-7903
            BBB File Opened:
            1/6/2021
            Years in Business:
            3
            Business Started:
            1/6/2021
            Business Management
            • Customer Service, Manager
            Contact Information

            Principal

            • Customer Service, Manager

            Customer Contact

            • Customer Service, Manager
            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/17/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I ordered a canvas print and paid for it. ***** never delivered the item and the merchant told me that I was responsible for tracking down my item through ****** They also told me that they would not refund me my money. Very unprofessional and criminal behavior
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            Read 3 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Amy P

            12/11/2023

            We ordered a ***** ****** for our son and a Halo canvas. Both were mediocre quality at best. The Halo one was good enough that my 12 year old would think its good, but the ***** print is awful. The print quality is extremely noisy with bright halos around his arms and legs. When I contacted them, the girl told me my print looks "exactly" like the website photo, which is a lie. They then informed me I could return it at my expense and in its original packaging! That would be impossible because they used about 2 rolls of packing tape and put 10 canvases in one box (each canvas was 5 pieces)! We had to dissect the box just to get it open without damaging the canvases. They also imply they are a ** company out of ********, but it ships from *****. Oh, and all their reviews are so good because not everyone gets a link to do a review on their website. The ONLY reason they get a star is because they replied to my emails. I would NOT RECOMMEND this company.

            Legendary Wall Art Response

            12/13/2023

            We do ask you to make returns in the original packaging to ensure it isn't damaged. If the original packaging has been discarded we will accept it as long as it was wrapped in a way to try to avoid damaged as much as possible. This is stated in the FAQs on our website. The image is accurate to what is shown on our website. A screenshot of the canvas on our website and a zoomed in image (that matches the zoomed in images that were sent and indicated dissatisfaction with) were sent showing this. A different canvas was offered, but refused. No mention was made about issues with the Halo canvas. The only people who are sent links to make reviews on our website or Trustpilot are verified customers.

            Legendary Wall Art Response

            12/15/2023

            I just sent a refund to the customer.
            Read 1 More Customer Review

            Local BBB

            BBB Great West + Pacific

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