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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I got a milk delivery 3/7 and on 3/8 found the milk exploded in my fridge asking customer service if this was something that could happen I was told yes if the milk was in the back of the fridge well thats exactly where my milk was Id never received any notice that the milk should not be in the back of my fridge or this could happen I dont completely agree with them saying its because it gets too cold as nothing has changed as far as temperature settings or where I place my milk so I think it was maybe a little more then just getting too cold well needless to say I had to spend hours taking apart my fridge and had to throw away a number of things in my fridge due to this I want reimbursement for the things I had to throw out as well as my time to clean the messBusiness response
04/02/2024
Hello,
I followed up with my office manager on this issue with ***********. She said she was very apologetic and communicated with him both over email and phone. He said that one bottle had broken so she did credit him the bottle ($3.94) and another $5. She explained that if bottles are full, and too close to a very cold source that the bottle can break from the fluid expanding. Although *********** did express frustration, he seemed fine with the solution and then later cancelled. I'm willing to send the $60 to further resolve this issue. Is it ok to mail a check to the person and address listed?
Sincerely,
***************************
Co-Owner
Customer response
04/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and a check can be mailed to me.
Sincerely,
*********************************
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Contact Information
920 Coffman St
Longmont, CO 80501-4543
Business hours
Today,6:30 AM - 5:00 PM
MMonday | 6:30 AM - 5:00 PM |
---|---|
TTuesday | 6:30 AM - 5:00 PM |
WWednesday | 6:30 AM - 5:00 PM |
ThThursday | 6:30 AM - 5:00 PM |
FFriday | 6:30 AM - 12:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.