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ComplaintsforCyclebar
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/30/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I took a free class and then signed up for a sale of $17 "unlimited" monthly membership. I was deceived into a contract which was going to be billed at $169 monthly renewal. Within the 3 business days I cancelled and rescinded the contract in writing in person. I disputed the $17 charge successfully with my bank. I have been threatened with collections for a monthly renewing fee of $169 immediately by the manager at cyclebar ********. Then I have received an email that I owe $42 and another email that I owe $67. I will not be paying for a membership that I cancelled. The manager ****** told me she "no longer has to deal with" me because this issue has "gone to corporate" and has been unreasonable in my numerous attempts to resolve this issue. I am being retaliated against because I successfully disputed a $17 charge. These charges are inconsistent and without reasonable explanation. I terminated this contract within the allocated time.Business response
03/30/2023
I have been in contact with ************************* to resolve this situation. He doesnt want to resolve this. He just wanted to complain on ******* the BBB, the bank, and corporate but will not respond to any calls or emails. I see this as out of my hands.Customer response
03/30/2023
Complaint: 19874413
I am rejecting this response because: I have been in correspondence with the company as evidenced by my attached emails in my original complaint.
Sincerely,
*************************Customer response
04/10/2023
This complaint has been resolved, please close the case #********
Thank you,
********Initial Complaint
04/19/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I signed up for a new membership with Cyclebar and was prompted to pay the first months dues. I was curious as to when they would open, so I attempted to contact the location via the Cyclebar websites contact form. I never received a response. I attempted to contact cyclebar corporate- however they make you select a location in the contact form. I contacted Cyclebar via Instagram direct message. They told me the opening date (at the time) was set for Feb 14th 2022. Shortly after, I saw on an Instagram comment that It was then moved to the end of March 2022. The end of March came (no news) so I messaged them again. They said the opening got pushed back until the END OF MAY. I asked to cancel my membership and never received a response. When I inquire on the website about cancellation- they tell me I need to cancel on the website (as it was the method in which I signed up), but there is not an option to do so given the club has yet to open. I understand hiccups and setbacks happen- but dont collect money from customers until you are ready to open the door, and allow the opportunity for communication aside from Instagram direct messages. I want to cancel my membership and cannot get ahold of anyone to do so. I dont even care about being reimbursed for my initial month fee. Just want to cancel and/or to have a conversation with a real human!Business response
04/29/2022
We are more than happy to talk to her, we have received no contact from ********************************* via any routes she is speaking of.Customer response
04/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.