ComplaintsforStevinson Hyundai of Longmont
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Complaint Details
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Initial Complaint
04/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
They have had our car for over 2 weeks. At first, it started out well and we heard it would be a few days. It has been over a week and 5 phone calls later with not one word from them. I had to go in personally to hear what was going on with my car. When I did, the manager, ***, gave me his card and stated he would call me the next day and tell me what was going on. I waited all day with no call. I called the number he gave me on his card, stating it was his number, only to receive a message that it was a regular line for Hyundai's service department. ***** and *** could not care less! I understand the delays with trying to deal with Hyundai, but not keeping someone apprised of their situation is just plain rude and lazy! I even told *** that I understand delays, but all I am asking for is communication when you are trying to handle 2 jobs and a kid in school with one car and/or a short-term loaner. Shame on them and I hope they have to deal with the same kind of disrespect in the future, so that they know what it feels like to be helpless.Business response
05/15/2023
RESPONSE- *************** was correct, we did not live up to our own standard in communication. I spoke with *************** and we were able to get the part in and installed. I also provided my cell number for her to contact me directly if I can be of further service. Internally, we have reviewed our daily process in communicating with our guess and have retrained everyone in the department. We are grateful for Mrs. ****** feedback and look forward to being of service in the future!
Yours in Service,
******************************
General Manager
Stevinson Hyundai of Longmont
Customer response
05/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.