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ComplaintsforTopsail Tax Service, Inc
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Complaint Details
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Initial Complaint
02/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My husband and myself went to file our 2022 taxes at jackson hewitt tax service in ******** ********. At the every end I asked a simple tax question and a lady from the back of the office came and started yelling at me. When I asked her to please not speak to me so disrespectful she told me to leave and that she will be calling the cops on me. When I asked for her name she cussed at me and stated it wasn't my business because she didn't work there. Yet she was viewing my personal Information socials for myself husband and 2 children birthdates and all. I do not feel that my Information is safe considering she called my personal number today cussing me out again. Why was she doing taxes if she didn't not work there also none of the other so called tax professionals would give me her name as if they were scared of her after talking to jackson hewitt customer ********************** I was informed she was a manager of the location. I am concerned that my personal identity along with my children and husband's are in danger now. I need serious help. Thank you.Business response
02/18/2023
This location in ******** ** is no longer controlled by ***********************, Topsail Tax Service, Inc.
I have notified Jackson Hewitt Corporate headquarters and the Regional Manager of Jackson Hewitt so that they can contact BBB as soon as possible to address this complaint.
I have also notified Jackson Hewitt Corporate Headquarters help desk of *********************** experience so that they can have the correct manager contact her.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.