ComplaintsforAtomic Car Wash
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Complaint Details
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Initial Complaint
04/07/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Today I paid $10 for automatic car wash with a line behind me. When I pulled into the washer, it get saying out of order and exit. I had no choice but to exist without my car wash. AInitial Complaint
01/13/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Today (January 13, 2023) at approximately 1:50 pm, I charged $15 on my credit card for an automated car wash. The machine with the card reader thanked me for my payment. The card reader does not produce a receipt. When the car ahead of me cleared the area, the green arrow and enter sign lit up. I pulled forward, but the water never came on. The company had no on-site employee. I could find no phone number posted at the business. I found a number for them online, but when I tried to call them I got a recording that said the number you have dialed is not valid. Shouldnt they be required to post a valid phone number on the front of the business? And how do I get my money back? Thank you for your help.Customer response
01/18/2023
Hi, BBB--
I just looked at my credit card online, and it does not show this $15 charge. So I don't need a refund, but I still think they should post a phone number customers could call. Thank you!
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
PO Box 270990
Louisville, CO 80027-5017
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.