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Better Business Bureau®
Resources for Businesses
Better Business Bureau

          Additional Information

          Not BBB accredited

          Charlotte's Web Inc.

          View full profile
          Location of This Business
          700 Tech Ct, Louisville, CO 80027-4684
          BBB File Opened:
          3/1/2016
          Years in Business:
          6
          Business Started:
          8/30/2018
          Business Incorporated:
          8/30/2018
          Licensing Information:
          This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
          Type of Entity:
          Corporation
          Business Management
          • Mr. Nathan Gerhardt, Manager
          • Ms. Jennifer Balken, Customer Service Manager
          • Ms. Vienna Zettler, Customer Service Specialist
          • Ms. Yujailec Benitez
          Contact Information

          Customer Contact

          • Mr. Nathan Gerhardt, Manager
          • Ms. Jennifer Balken, Customer Service Manager
          • Ms. Vienna Zettler, Customer Service Specialist
          • Ms. Yujailec Benitez
          Additional Contact Information

          Phone Numbers

          Products and Services
          Health products.

          Alert

          See What BBB Reports On

          Pattern of Complaint

          On June 23, 2021, Better Business Bureau was alerted to a business operating as Charlotte’s Web Inc, https://www.charlottesweb.com/, in Denver, Colorado 80222. The business website advertises CBD Oil and claims their product is, “THE WORLD'S MOST TRUSTED HEMP EXTRACT™.” Some consumers allege their products do not arrive as promised and they have a difficult time contacting customer service to resolve their questions regarding delivery and refunds.

          The Colorado Secretary of State reports Charlotte’s Web is a licensed business operating under the trade name CW Hemp Supply Company and it is licensed as a Foreign Corporation.

          On June 23, 2021, and July 09, 2021, BBB reached out to Charlotte's Web Inc by email and U.S. Mail. The following statement was received via email by the business however, they have not responded to inquiries regarding the consumer complaints.

          “Thank you for reaching out to the Charlotte's Web support team!

          Your request, ticket #C-00278644 has been received. 

          Need your order cancelled or modified? Please call us to have this completed. An email does not ensure we can catch your order in time before it ships. 1-855-790-8169

          Please allow 3-4 business days for a reply. If you send multiple inquires, this can possibly delay a response in getting back to you. Our hours of operation are Monday-Thursday 9:00AM-5:00PM, and Fridays from 9:00AM-3:00PM MST.

          Have a great day!”

          Complaints can be filed with Better Business Bureau at www.bbb.org as well as with the Federal Trade Commission Consumer Protection at https://reportfraud.ftc.gov/#/.

          Contact Information

          700 Tech Ct

          Louisville, CO 80027-4684

          Visit Website
          (719) 419-8169

          Accreditation

          This business is not BBB Accredited

          Years in Business: 6

          BBB Rating

          B-

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.