136 Customer Reviews
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Review from Chauncey G
5 stars07/30/2024
**** was excellent to work with and very prompt in all our dealings. She answered all our questions, got things to us on time and helped us to have a seamless transaction.
New Direction Trust Company Response
08/01/2024
Thanks for sharing your positive experience with our team, ********! Were thrilled to hear that team member **** was excellent to work with, answered all your questions, and ensured that everything was handled promptly. Thank you for choosing NDTCO, and we look forward to assisting you with your future investment needs.Review from Elizabeth W
5 stars07/08/2024
I want to commend your employee ************************ for the excellent job she did while working with me on my confusing withdrawal of some of my *** account today July 8, 2024.I am hearing impaired and she never once became impatient with me when I had to have her repeat herself several times while I was asking questions about the procedure. Often times people get annoyed because they have to take the time to repeat themselves when working with handicapped customers. ***** NOT ONCE was impatient with me and I truly appreciated it. She took the time to explain herself (and spoke louder and slower) for each question I had. The world needs more caring, considerate people in it like ***********************. Thank you for making my experience run smoothly and efficiently today. Gratefully yours, ***************************** P.S. If you had 10 stars she would have earned all ten (10) of them!Review from Douglas R
5 stars06/20/2024
After several successful real estate transactions with NDTCO over the past several years, this week we closed on my first Private Money Lending deal. It was great to partner with *********************************** who quickly took ownership of the project in a very professional and friendly manner. As time became tight (due to paperwork error on my part), ****** continued to lean in to make sure we met our obligations. Thank you ******! Excited for more deals in the future.New Direction Trust Company Response
06/21/2024
Thank you for sharing your experience and for your continued trust in NDTCO. Were thrilled to hear about your successful Private Money Lending deal and that ****** provided professional and friendly support throughout the process. We appreciate your kind words and are excited to assist you with more deals in the future. Thank you for choosing NDTCO!Review from Peter S
5 stars06/18/2024
*********************** at New Direction Trust did a wonderful job assisting us with the purchase and following sale of the property in our IRAs. It was a great experience working with her!New Direction Trust Company Response
06/21/2024
Thank you for sharing your positive experience, *****! Were delighted to hear that **** provided wonderful assistance with both the purchase and sale of your property within your IRAs. Your satisfaction is our top priority, and its fantastic to know that working with our team made the process smooth and enjoyable. Thank you for choosing NDTCO, and we look forward to supporting you in future transactions.Review from Ric P
5 stars06/07/2024
Great Job on coordinating my property sale ***********************! You made the process very easy !Review from Olga L
5 stars06/05/2024
This is my first year as a NDTCO client and I just completed an out-of-state property purchase via a complex financing arrangement. *********************** and ********************* were absolute superstars with facilitating a multi-stage transaction, coordinating numerous parties to the closing and answering most obscure questions in a timely and professional manner. I am most grateful for their patience and expertise. What a team!Review from Steven O
5 stars06/03/2024
As a long time customer of NDTCO I wanted to give a shout out to 2 of the team members who are fantastic to work with who recently helped me out ...*********************** and *************************... I have done many transactions investing in real estate of various forms over the years.. They are both knowledgeable and proactive in guiding the client to correctly execute documents in the proper way...For me, each property or investment is unique and **** and **** are insightful in managing all aspects of the transaction.. I am extremely pleased with their customer service as they reach out with emails or phone calls to make sure there are no delays... Thank you **** and **** !!!************Review from Bonnie L
5 stars05/08/2024
I have been a NDTCO client for a number of years and have purchased and sold multiple properties within my **** My most recent transaction, facilitated through ***********************, went very smoothly.She was responsive, professional, and knowledgeable. She executed all the documentation and coordination seamlessly with the title company. **** is an excellent asset to NDTCO!New Direction Trust Company Response
05/09/2024
Thank you for your continued trust in ***** and for taking the time to share your positive experience. We're thrilled to hear that your most recent transaction, facilitated by ****, was executed smoothly and met your expectations. Your kind words affirm our commitment to maintaining a high standard of service. We appreciate your feedback and are proud to have **** as a key member of our team. Thank you for being a valued part of the ***** community, and we look forward to assisting you with future transactions.Review from Krista N
5 stars05/07/2024
I've been working with *********************** at New Direction and he's been great. I've got a complicated issue that I've struggled to find a solution to and ************** has taken initiative and is very responsive to helping me get answers to all my questions.New Direction Trust Company Response
05/09/2024
Thank you for sharing your experience working with our team and highlighting Parnel. We are delighted to hear that he has been proactive and responsive with your complicated issue. Our team is committed to taking initiative and providing comprehensive support to our clients. Your feedback is invaluable and serves as encouragement for us all. We appreciate your trust in NDTCO and we look forward to continuing to support your investment journey.Review from Jenna J
5 stars04/29/2024
******************* gave me unbelievable service. My request was not a regular one, and **** admitted that on our first call. But she committed to seeing my issue through to completion, and that she did! Follow-up personal phone calls are so rare these days. She listened to what the concern was, understood where I was coming from, then did everything she possibly could to see it through to completion. NDTCO is very lucky to have **** she is a true asset.New Direction Trust Company Response
05/03/2024
Thank you so much for sharing your experience with NDTCO. We are thrilled to hear about ****' commitment to resolving your non-standard request including proactive follow-up. Our team looks forward to continuing to serve you with the same level of exceptional care and dedication.
Customer Review Rating
4.88/5stars
Average of 136 Customer Reviews
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