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Complaint Details
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Initial Complaint
06/27/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Summit Pathology sent a bill for $166.80 to me on 10/28/22 for services rendered on 8/15/22. The amount was the difference remaining after Medicare paid its portion of the charges. However, I have a supplemental policy with USAA Life Insurance Company, which paid the $166.80 on 9/21/22. I communicated this on 11/7/22 to Summit Pathology's billing department, who in turn asked for proof of payment. USAA Life Insurance Company obliged by sending a copy of the check by FAX on 11/7/22. Nevertheless, Summit Pathology sent another bill for $166.80 on 11/17/22. I called to complain on 12/9/22. "Laura" promised to escalate my complaint to the "cash team department" so that they could locate the payment and post it to my account. She also promised to block further payment requests. Today (6/26/23) I received another bill for $166.80 with a threat to send it to collections if I don't pay by 7/8/2023.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.