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Find a Location

HomeFurnitureLife Online Store has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforHomeFurnitureLife Online Store

    Online Retailer

    Current Alerts For This Business

    Pattern of Complaint:
    BBB files indicate that this business has a pattern of complaints.

    Consumers primarily allege order fulfillment and customer service concerns. Specifically, complainants allege ordering products that were never received and having difficulty reaching your business via telephone or email communications.

    BBB contacted the business by email and postal mail on June 4, 2023 and June 12, 2024 requesting a written response that outlines a plan to address the pattern of complaints.

    The business did not respond to BBB’s concerns listed above.
    Alert:

    BBB received several complaints against this business in a short timespan. This influx of complaints prompted an internal investigation of the business’s practices. Based on BBB’s review, it appears this business is an online retailer of knitted home decor products. BBB sent correspondence to the business by email and postal mail on June 4, 2023 and June 12, 2024. Our letters requested the following:

    • Names and contact information for the owners and officers of the business.
    • Information concerning the business’s legal registration in the state of Colorado. BBB has been unable to locate a registered entity when searching the Colorado Secretary of State’s database.
    • A list of all website urls the business operates.
    • Samples of customer contracts, agreements or documents requiring customer signatures.
    • Fee schedules including how and when a customer is charged.

    The business did not respond to this inquiry.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Loveland, CO 80538-2023
    BBB File Opened:
    6/22/2022
    Alternate Business Name
    • HomeFurnitureLife
    Contact Information

    Customer Contact

    • Owner / Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Smart shopping online

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/04/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I originally attempted to order a product off of the business's website on January 23rd. I accidentally placed three orders instead of one, so I contacted the business to ask if they can cancel the duplicate orders and refund them, so that I only have one order with the store. I contacted the business several times through email and was told that the orders were cancelled; however, they did not clarify whether all of my orders were cancelled or just the accidental duplicates. I also noted that refunds for two of the orders were on hold on my credit card account and had not gone through, so I asked the business about this, but received no response. I have sent several emails to them and left a voicemail at their listed phone number but no one has responded to my questions. As of now the amount for the two refunds is still on hold on my credit card, and I have no idea if the business is actually processing the initial product order I made or not since I haven't had any confirmation from them.

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Nichole B

    1 star

    12/20/2023

    Placed an order, waited double the estimated shipping time before reaching out, then they told me the item was out of stock. But their website still says the item has 4 in stock?? I sent screenshots of this and they stopped responding. Then I pulled up the address listed on their website on ****** maps and found out that they don't even have an actual store, it's someone's house!

    Local BBB

    BBB serving Northern Colorado and Wyoming

    BBB Reports On

    BBB reports on known marketplace practices.

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