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ComplaintsforIntegrity Glass
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Installation of 10 new windows in our condo. Ordered windows and paid 50% up front in August 2022. Windows installed in January 2023. Several windows were identified by the installers as defective during installation, which they said would be covered by warranty and replaced. Since then, the business has not returned repeated contacts by phone and email. Now all windows are failing less than a year after installation. Frames are warping, sealant is falling out, drafts are coming in, defective windows have never been addressed. This product was claimed to have a lifetime warranty by Integrity Glass, but now I am on my own to figure out what to do about replacing the windows again since they refuse to return calls, voicemails, and emails.Business response
12/01/2023
**** ****** Owner of Integrity Glass of Colorado, LLC contacted Mr. ****** ***** on 12/01/2023 and scheduled an appointment to meet at Mr. ****** residence to address his complaints on 12/18/23.Customer response
12/06/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau®:
I have reviewed the response made by the business in reference to complaint ID ********, and find that as long as they finish the work as promised, this resolution is satisfactory to me.
Regards,
****** *****
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.