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    ComplaintsforRocky Mountain Adventure Rentals, LLC

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    • Complaint Type:
      Product Issues
      Status:
      Answered
      On January 25 th and 26 th I rented a snowmobile for the day. So 2 days were rented. When I got home I realized they had charged me for 5 days! I called and was told that it was a glitch and I wasn’t the only one that was charged for extra days in the end of January. I find it hard to believe as each charge was a different amount, varying from $542 to $490 that this was not human error or intentional hoping no one would notice! I have been calling every day, and have had only 2 days refunded. Which means they still haven’t appropriately handled the situation

      Business response

      04/03/2023

      Hello
      To whom it may concern.  We have a 7 day cancellation policy.  We are booked solid for most of the winter.  We expect our reservations to be fulfilled.  This customer had booked for multiple days in the middle of our busiest time of year.  Had the customer told us we wanted to cancel even 24 hours prior we could have resold the machine he had booked.  He canceled the morning of the rental and didn't not give us a chance to be able to resell this machine.   Why should our business eat the cost of him canceling at the last minute?  We have people calling all the time and we turned multiple people away who wanted to rent our machine because he had reserved it.  In fact, this customer has gotten his money back without this complaint already due to the rules of the credit card companies.  So long story short, our business honored the taken reservation and received a small fraction of the money due.  We wish this person the best of luck in the future.     
      --
      Clay B******
      C.O.O.

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