Additional Information for Precious Home Cute

In October 2021, BBB Serving New Mexico and Southwest Colorado investigated Precious Home Cute business practices. This investigation was prompted by consumer inquiries and a complaint.

Consumer has alleged the following through a BBB complaint: 
On 9/3/21 I paid $700 to a dog breeder for a puppy. The agreement was to pay $700 upfront and then the remaining balance of $300 upon delivery. I was told he would refund my money if I change my mind. I paid via Zelle. The next day I was told by the delivery service I had to pay $1500 for delivery. Breeder never told me this, so I canceled the order. I asked for a refund, and he said I had to wait 30 days. Fine, even though he never said that before, I was willing to wait. On 9/8/21 he texts me that I need to help him sell the puppy and then when she was sold, I would get my refund. I said that was never the agreement. I told him since he was changing the agreement, I wanted an immediate refund. He then said that if I find a buyer, I can get my money back or if I send the remaining balance of $300 he will send the puppy. Clearly he’s not honest and I said I just want my promise refund. He is now saying he will not refund my money at all. I have attached all screenshots

During the course of our investigation, BBB found this business is not located at the reported address in Montrose, CO. BBB is unable to verify the true location of this business. 

BBB attempted to contact Precious Home Cute via email asking the following:
-Current operations address and business telephone numbers
-A list of all websites they operate or sell their puppies on
-What Veterinary practices are used by their company
-What shipping company Precious Home Cute uses
-Copies of forms or other documents that are provided to their consumers including contracts, refund policy, shipping policy, and Health Guarantee.

To date, BBB has not received a response from Precious Home Cute.

Based on the information detailed above, BBB cannot state with confidence that we have a clear understanding of the business.

Should you have difficulty with a purchase, immediately contact your payment provider such as your credit card company, your bank, electronic draft company, prepaid card, etc. Filing a dispute is time sensitive and should not be delayed.

You may also want to file a complaint with the Federal Trade Commission and/or the Federal Bureau of Investigation Internet Crime Complaint Center. Consumers can also contact their local Attorney General’s office. BBB also suggests consumers file BBB Scam Tracker Reports. 

Additionally, you can view this article for more information on online pet purchases.