ComplaintsforTurner Automotive, Inc.

• Initial Complaint

  04/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bough a car from Turner Automotive. Shortly after buying it, took it to their service department. The car radiator fan running continuously, and the coolant level was low. They told us it was loosing coolant do to a bad intake manifold. They ordered the parts to repair. It took several months to get the parts, and the car repaired. Shortly after getting the car back we noticed the coolant level still dropping. We took the car to the Ford dealer in Delta Colorado for a second opinion. They told us the rear heater hose was leaking. They replaced the hose. They told us the intake manifold had been replaced, however the coolant system was full of “stop leak” an additive used to stop coolant leaks. They had to flush the system several times to get the stop leak out. Turner Automotive did not mention anything about “stop leak” in the coolant system when they replaced the intake manifold. We do not believe the car was completely repaired when we got it back from Turner Automotive. We called them and were told there was nothing they could do. We request a refund for repairs from Turner Automotive.

  Business response

  06/14/2024

  I will forward the complaint to my manager if you send us another copy of the complaint.

  Business response

  06/21/2024

  We have been unable to reach the customer by phone.  The majority of the repair was covered by our complimentary 3 month/ 3000 miles used car protection plan.  We will go ahead and reimburse the customer for the oil change and other non-covered items.  we do need to speak to the customer to make the reimbursement.  Please call ****** at ************

• Initial Complaint

  11/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I started talking to this company 2months before I purchased a truck. The seller reported to me that there was cosmetic damage to the truck but no mechanical issues, that it had been in there shop and everything was good. Oct 5 I put $1,000 down to reserve the truck. Oct 20th my credit union wired them 1/2 of the money and the 21st of October I left home and drove almost 500 miles to pay the rest of the mo ey in person and pick up the truck. It was purchased for $15,500. Got on the road and headed home, once dark hit we realized we didn't have a head light on the passenger side. So we stopped bought one and changed it, for it not to work. On October 23rd the check engine light amd the stability control light came on. So I called the salesman and he said to have an ase certified shop run diagnosis. So I took it to *** ******* in wheatland wy, and they call me stating the vehicle has bare wires in the engine and is unsafe to be on the road and was surprised it was sold to me like this. I've tried contacting the Manger of sales and the gm of service at Turner auto amd they will not speak to me or return my calls. This issue needs to be taken care of by them by either paying the shop where I live to fix it, or at there expense have the truck towed 500 miles back to them have there service department fix it, return the truck to me and provide me either way with a rental car as I live 13 miles from my job and have no transportation now because they put me on the road in a vehicle that was unsafe to drive even tho they told me everything was OK with it.

  Business response

  12/06/2023

  We picked up the truck from the other dealer and have it in our shop currently working to resolve the customers problem. 

  Customer response

  12/07/2023

  Complaint: ********
  
  I am rejecting this response because:
  

  They are not resolving the issue, they fixed the bare wiring by ordering wire connectors, nothing has been said about fixing the stability control issue, the head light, and they refuse to fix the over heating issue unless they file it with the warranty and even if it doesn't fall under the warranty they want me to pay for it, when this code originally serviced a month before the truck was purchased and they failed to fix it than, the dealership should be solely responsible for all repair costs,  like they originallytold me they were going to do once the truck was picked up by there team. The truck wasn't even in my possession 36 hrs when these issues occurred. They have left me with no vehicle refuse to give me a rental and I live 13 miles from work. 
  
  Regards,
  
  ******** *****

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business response

  12/12/2023

  We are willing to help solve the customer's problem.  We have attempted to call her numerous times to get her authorization to start work on the truck without any response.  She needs to call ***** **** ** ************ to get the process moving forward.  We will not respond to further conversation regarding this matter through this portal. 

  Customer response

  12/13/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  I have talked to ***** I have been waiting for his call back with the quotes on the truck so I no what I am looking at for a decision and what to do. Ive also asked about the stability control issue and Noone will reply. I've spoke with the service department and they hung up on me that's why I started talking to *****. I am still waiting on his call back.
  
  Regards,
  
  ******** *****

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

• Initial Complaint

  12/02/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I searched the county to a corvette zo6 allocation since most dealerships have years of a wait list . I was able to secure the very next allocation at this dealership just yesterday on 12-1 and gave a credit card for deposit and recieved a email confirmation that my order was placed ( photo attached) and i was next in line at the dealership to get one . Today i get a call that they are cancelling my deal because the manager has someone they want to give it too and they couldnt help me . The manager was involved in my order with my salesperson ***** and aware of my final order then took it away for someone he knew and told me it was because i did not live local . This is very deceptive practice .

  Business response

  01/23/2023

  There was another customer that was ahead in line with a deposit before Mr. ******.  We apologize for the miscommunication in that regard.  The customer was a local and had been in the store weeks earlier with a deposit.Tell us why here...

  Customer response

  01/26/2023

  Unfortunately this is a lie . I have attached the screenshots for my communication with them . They had no one in line and took my spot away after I had deposit in place for their own benifit 
  See below . The manager worked the deal with ***** to get me to put a deposit right away then took it away from me

• Initial Complaint

  08/09/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Bought used car with 90 day warranty. Car had a leak and took it in while it was still under warranty. They looked at the car and said there was nothing wrong with it and that it was just condensation. After warranty expired I took it to another shop and I need a new radiator and hoses which is going to cost me $1,300. I watched them work on my car and they didn't even look at it. They just assumed it was condensation.

  Business response

  10/26/2022

  The 90 day coverage is for powertrain components only. Radiator and hose are not covered.  The customer did not purchase a service contract at the time of purchase.  Ross T*****

  Customer response

  10/26/2022

  Complaint: ********
  
  I am rejecting this response because:
  I bought this vehicle on April 16th. I notice leaking a couple of days later. I bring in the vehicle on May 16th. They said they would cover the visit under my warranty since I just bought the truck. They said it was condensation and it was not the case. They did not want to pay for the LEMON they sold me. I am not done with Turner and the broken down cars they sell
  Regards,
  
  ***** ********

  
  

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

  Business response

  10/28/2022

   The Coverage was for power train issues.  A radiator leak is not covered under the power train warranty.  Tell us why here...

  Customer response

  11/01/2022

  Complaint: ********
  
  I am rejecting this response because:
  
  I bought a car from you for over $7500 cash and debit card. Less than a month of owning the piece of crap, water is leaking out of it. I did not have another $2500 for your warranty. You do not stand by the products you sell. I would like you to pay at least half of the costs. This wasn't a $2000 car. I will be all over social media about this and anyone that is thinking about buying anything from you. Do the right thing! Pay at least half of the costs since I brought it to you and your mechanics didn't even bother to look at it and said everything was fine!!
  
  Regards,
  
  ***** ********

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

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