Business ProfileforRocky Mountain BioAg®

Sept 16 2023 Order #*****-OS I purchased a product from this company, expecting quality and effectiveness. Unfortunately, the product proved to be defective and failed to germinate despite following all instructions. My experience with customer service has been extremely disappointing; they were unhelpful and belligerent, showing little concern for my issue. Followed all instructions, ****** ****** seed product did not germinate. Waited many weeks. Despite multiple attempts to get replacment or refund. CS instead bullied me and tried to argue I was the one to blame making up lies and that I did not want to take there call. I was very clear I cannot with my work schedule and preferred email. Rather than try to find a solution to the problem I was facing as a customer they forced me to fill out pages of questions trying to find a reason why I was to blame for there defective product. Completely dishonest I followed all instructions. Upon closer inspection of other reviews on ****, I noticed more customers sharing similar negative experiences and the company trying to conceal this. I even wrote an honest 1star review on their website about the product and it was never published. Only 5 star on their site. . It's apparent there's a significant issue with the product, yet the company continues to mislead consumers. They refuse refunds, leaving customers dissatisfied. This has been my worst experience with a small e-commerce business, and I caution potential buyers to reconsider before purchasing. I simply want a refund for a product that is defective.