ComplaintsforDisaster Reconstruction Services, Inc.

• Initial Complaint

  04/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I terminated construction work with this company because of lack of work done on an insurance claim. They are now saying I owe them 19K but they are unable and unwilling to provide any itemized invoices to show how they have arrived at that amount. There is no transparency. They have resorted to bullying and threatening but are not wiling to provide me with any documentation other than what I have attached. The amount of work they have done so far does not match up to the amount they are trying to collect. In addition, there were damages done through the course of work that I am now responsible for that they will not address.

  Business response

  04/29/2024

  This customer had signed contracts with us to do the reconstruction on her house. The contract was not for time and material, it was a bid job.  Therefore, the billing is done by the contract price.

  The customer's insurance company didn't want to pay for what the customer had signed a contract for even after much discussion back and forth with the insurance company.  The work stopped because the customer didn't want to pay what she owed without the insurance company saying that they would pay the contract.  The customer went around our contract agreement and went directly to the subcontractors to get the work performed.  Therefore, the contract became null and void.

  The customer still owed money for work that had been performed prior to the contract being broken by the customer.  The customer has received her invoicing and because she is refusing to pay the amount owed, she has put us in a position to file a lien against the property and send the account to collections.  We would prefer not to go that route.

  Business response

  05/06/2024

  Customer's stated concerns are:
   Customer hasn't received time and material breakdowns.
     Response:  This customer has been communicated with in regards to the fact that her job was not a Time and Material project.  It was a bid job with a signed contract which stated what was to be done and the price to do it.  There have been many discussions with the customer concerning the difference between a bid job and a time and material job.  Customer stated that she was billed at 25% profit, which is not true.  The profit charge is 10%.  However, if it had been a time and material job, the profit would have been at 20%.  
  Customer stated that the job didn't stop because of her insurance issues.
     Response:  There were many discussions between the insurance company and myself over the fact that the customer signed a large contract and the insurance company was not willing to pay the amount of the contract.  The project did stop for negotiations with the customer, subs, and insurance.
   Customer stated that there was no work done between Sept 2023 until March/April 2024
    Response:  We have documented daily logs, with photos (which were available to the customer) from Sept 2023 through March 2024.
  
  This project has never been a time and material job.  The work being billed has been performed and should be paid for.

  Sincerely,

  *** *****

  
  

  Customer response

  05/09/2024

  Complaint: ********
  
  I am rejecting this response because:
  
  I know what I bid job is and I have attached it to this claim. 
  Just because a bid job states the cost is a certain amount, it does not mean that is what I ultimately pay.
  The bid for the rot was estimated at 35K, after the work was done, I was invoiced for 12,389.96 and I paid it November 23, 2023.
  Demo from what I can tell on the bid was $5,984.76.  I was given a printout of hours and task and told I owe 6,318.95 and I paid that in January of 2024.
  March/April was the plumbing (bid at 3,648.45) put back of the closet (bid at 2,049.6) and tile Demo (owner extra, not part of the claim).  The work was done, but for all this I was told I still owe $19,670.84 after giving them a down payment of $10,000.  These are the invoices I am asking for. Since I fired DRS, the claim has been approved by USAA.   I too have pictures that I have sent to BBB and you can clearly see my bathroom is still a shell.
  DRS keeps going back and forth about what type of contract this is etc. and all the negations etc. but they are not answering the question of why I can’t get the invoices I am asking for and still cannot show me true cost once the work was done and the pluming invoice was sent to them from the subcontractor.  They took down my builder trend dashboard, and even before they took it down, there was no time tracking available to me.  There never was.  
  
  Regards,
  
  Caryn Borden

   

  [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

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