Business ProfileforShip a Car Direct Inc

On 5/10/2024, a carrier (KG Group), booked by Ship A Car Direct picked up my 2010 ****** Rav-4 in *********, ** and carried it in on an open air truck to *********, **. When I picked up the car in ********* on 5/14/24, there were four very obvious marks on the roof where the paint had peeled or been scratched off during transit. I chose Ship A Car Direct because they have a "damage free guarantee" on their website and after arguing with the carrier for several minutes about the damage, I was told by my contact at Ship A Car Direct (******) that if I pay the vendor and sign the **** I'd be reimbursed for the damage. I paid the driver the $1,200 that I owed (on top of the $150 I paid directly to Ship A Car) and trusted their word. I got a quote from a local auto body shop for damage repairs that came out to $1,229.92. As directed, I submitted it back to Ship A Car and they told me they'd handle it directly with the carrier. The carrier came back and refused to take responsibility for the damage. I have both documented photographic evidence that this damage was not on the car prior to it being under their care. Additionally, the bill of lading documented during pickup indicates "major damage" by the carrier. Ship A Car reimbursed me $500 plus my original $150 booking fee, but not enough to cover the full amount of damage done to the vehicle (I also filed a claim with their carrier's insurance, but was told that the carrier would have to pay out of pocket to reimburse me for the damage). I'm writing to (1) call Ship A Car out for deceptive marketing and misleading language around their "Damage Free Guarantee (as I can't find anywhere on their website where it indicates that this guarantee is only up to $500) and (2) in hopes that the BBB can help put pressure on Ship A Car direct to live up to their promise and cover the remaining $579.92 in damage repair costs. Photos and documents relating to the complaint are labeled and attached for reference.