Business ProfileforCrocs, Inc.

I first contacted text support. After two days of we will be with you shortly I then switched to live chat. I chatted with DJ O to get some help with order number was provided in complaint. I ordered for the first time ever on Friday June 21st and was sent an email on Saturday June 22nd saying my order had shipped with tracking number was provided in complaint. Then on Sunday June 23rd I received the following Hi *****,Your package is arriving tomorrow.Once we receive your CROCS INT OBF US EXPEDITED package, your delivery date may be updated.Scheduled Delivery Monday 06/24/2024 1:45 PM - 5:45 PM Then Monday June 24th I receive a message saying my order is delayed. After further checking the tracking info just the label had been created. I paid $19 extra for express shipping and my package hasn't even been picked up yet. I waited till Tuesday June25th and contacted and asked for a refund on shipping. I was told that I misinterpreted their policy and was treated like a moron by DJ O. I decided to end chat ****** and contact my card company for a refund on the $19. Then I decided to let it go and never do business with this company again. However Wednesday June 26th comes and still no package. So it is now beyond the date I had told I misunderstood via chat which is BS. Now today June 27th its supposed to be delivered. I leave today for a cruise and paid extra for shipping that didnt deliver. All of this to be heard and get a refund for express shipping that was not express. Shame on this company and now I see why ****** shows their customer service rated 1.2 out of 5 overall. Terrible.