ComplaintsforAccurate Automotive LLC

• Initial Complaint

  07/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Took my car in for a knock sensor and putting/stalling. They called back with a quote and the work that needed to be done to fix the problem. When I picked up the car everything seemed to be fine. On tjd way home I noticed the same putting/stalling that was there before. I also noticed the interior had grease marks on both seats, some bolts were missing from engine area and the cabin air filter lid was broke. Called in and they said to bring it back in. They called back with a quote to fix what was now making the car putt/ stall. Which the first time they fixed it that was supposed to be what would've fixed it. Went to pick it up and let the Office lady know about my issues and she said the owner would call me back. Two weeks later I haven't heard anything.

• Initial Complaint

  04/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I originally had my car towed to accurate Automotive 12/5/23 (i think not positive on date) for a water leak, hard start and driver window, they said it was the water pump, starter, window regulator. and Cam Shaft Sensor.I have Car shield, so they paid part of the total amount paid. I picked the car up on 12/13/23. I work 3.5 hours from **********. I picked the car up and the next morning went to drive back to work. I only made it a few miles and the hot light came on and turned it off in the middle of the highway, I had antifreeze in the trunk, put some in drove a bit further where i could pull over. Checked and the car was leaking antifreeze. I called the shop and took the car back to them they said the water pump failed. It can happen, so I was nice and patient. Initially my car took longer to fix because they said they got a bad starter, now the water pump. They did give me a loaner car when I first brought it in and the day, I brought it back. But definitely costing some fuel to drive back and forth at this point. Also, when the water pump failed my door lock was not working all of a sudden either. I picked the car up on 12/15/23 they did the water pump again and the door actuator. They did not charge me anything the water pump/timing belt was covered because of the failure and the actuator was fully covered by car shield. I drive back to work 3.5 hours away and when I get to work the cars hot light came on. I am still losing antifreeze and the car started cutting out sometimes it would start and other times it would not. I kept antifreeze in it there was none under the car so did not know where it could be going. I took the car back. They said it was the upper radiator hose and the battery. I told them It is not the battery I had it checked before I brought it in. I told them it seemed like the starter still, doing the same thing. Even though the starter was under warranty apparently, they did not check it, just blamed it on the battery. I picked the car up on 1/5/24. driving back and forth and had to rent a car because they did not have a loaner vehicle. Went to friend's house and the next morning i had to drive to *********. When I got off the highway I heard loud clunking, made it to my friend's house. He works on racecars, and he said it is the passenger side motor mount. I could not drive the car like that, I looked at the app that accurate auto has, and it said in the app a green light for the motor mounts were checked and good. A friend of mine that knows a lot about cars and builds racecars as well came out and both of my friends said that the motor mount needed to be replaced and that it looked like when they did the water pump, they should have replaced the stretch bolts because they cannot use the old ones according to several shops I talked to and 2 men that build racecars. I called accurate and spoke to ***** she said they were not responsible, but then another ***** called me, he was the director there. He was easy to talk to and understood my anger and frustration at this point, but he said when he talked to the owner, they were not responsible for it. He did say they would tow the vehicle there and try to make it right, but at this point I don't trust them at all. My friends also found a fuel leak right next to the radiator hose, that accurate auto missed. Every time I left there shop i made it a few miles and had problems that could destroy my motor. I was very upset. I needed to go back to work but was stuck again. I have pictures of the motor mount, but it would not let me upload the receipts or pictures. I could not even think at that point, my friends asked me what I wanted to do. I said I don't trust this shop, every time I leave their same problem or new one. I needed to go back to work. ***** the director was very nice, and he said let me know what you want to do. I was exhausted I work 14 hours a day and nothing but problems with my car. I decided to think on it for a night and get some sleep. I left the car in ********* at my friend's house. Well, little did I know my friends went and got the parts and fixed it so I could go back to work. I paid them the parts plus $300 for labor. $510.00. Did not have the money to spend, but what do I do. I go back to work 3.5 hours away and I end up stuck again and my job. The cars won't start. I had it towed to the shop in **************. They said it was not the battery, called me later and said the wrong connector was put on the starter and it fell off. **** was $450. I called ***** at Accurate auto, told him everything that had transpired. I talked to him several time over the next months to try to get them to take responsibility for this. He was reasonable, but it sounded like the owner was not. This ***************** was talking to me and then to the owner, so I told him to just have the owner (*********************) call me, it does not make sense to take all this time going back and forth with no results. Plus, before I had my car towed their originally, I talked to the owner and asked him several times. Can you work on this car, can you work on this car, can you work on this car. It is not an easy car to work on and he assured me they had good European mechanics. Then ***** finally came back and said the owner will pay $225 or you can try to go through the warranty company, but they usually don't do that. Well, that was the first time I ever heard from them about a warranty company. On their invoice it says they warranty for 3 years or ****** miles but I have to bring it to them at their shop, so that made no sense to me. ***** said it is in the pamphlet that they put the invoice in and if you are 25 miles away or more than you can take it to another shop. I was never told this, through this entire process and why does their invoice same something different. I did not look through the pamphlet just invoice. Anyway, I told him I would think about it, because I spent 450 for the starter fix and $500 for the motor mount fix and $225 was not going to cut it and all the driving back and forth and all the antifreeze. Plus, the stress. I have cancer so this is not helping me. I was soooooo tired. So I called the warranty company, and they covered the diagnostic tow and the labor for the starter. $450. I told ***** and he was shocked. We still had the issue of the motor mount, but all of a sudden, I got a text from ***** that he was not working there anymore.Months of talking and now this. So, i was busy so waited and was about to call the owner. I had to go to ****** and back for doctor ****** when I was driving back my Radiator hose blew and I was stuck in the middle of nowhere. I called the warranty company for roadside they wanted $300 but they would not take cash I did not have enough in my acct to put it on a card, plus it was really difficult they use Allstate for the roadside and allstate seemed confused. I found a tow truck service in *********** because i was closest to them. found one thank God, he charged me $300. The warranty company said they would only cover $125 of it. I called accurate auto when I was stuck in the middle of now where and told them that the warranty company would only cover $125. ********************* the owner of Accurate called me the next day, but he was very difficult to communicate with, he just wanted to argue over little things that did not matter. He called the shop owner; they argued as well. Accurate Auto cut the radiator hose on the wrong end the flipped it around and put it on and it was rubbing on the radiator fan and that is what caused everything. This shop is not accurate at all. Talked to the owner after nonstop stupid childish arguing. He would interrupt I would interrupt, but when I interrupted, he would hang up on me and when he interrupted, he would hang up on me. Him and the shop owner were arguing as well. Finally, he said he would pay for the tow and hose, but I told him we need to talk about the motor mount, he said I got paid for that. I said no that was the starter. He said the offer to pay the tow and hose was rescinded and hung up on me. So here we are. I am owed $680.82.They brag about having this 3 year/******-mile warranty and just so over everyone knows they need it. I am thankful that they have a warranty company because if not I would be out $1500. They are responsible for the motor mount. They used the original bolts when they took the motor mount off twice when they did the water pump, and you have to replace the stretch bolts on my car. Even the Shop ****** from Accurate auto said that those stretch bolts have to be replaced if they are removed. I have the pictures of the mount and bolts They are not new. Then the remainder of the tow bill for the radiator hose. The owner at accurate ********************* will say I was arguing but I had no problem talking to ***** his director. **** tried to bash him, but he was way easier to talk to. I guess if this goes to court, I can subpoena ***** to testify, or he might do it willingly. He was very helpful and tried to help but the owner prevented a solution. Now after talking to *********************, I see why this all was taking months to figure out. He is impossible to communicate with. I am a property manager and have to communicate under bad circumstances all the time and this experience and process has been the worst and once I spoke with *********** all made sense. They don't want to admit that everything they did almost damaged my motor and I am hoping still that it will be ok. Just hoping and praying the water pump does not fail next because everything else they touched they did wrong. rooky mistakes. I just want the money I lost back and to be done with them. I will not let this go through because if I do then this will happen to more people that know less than I do about cars.

  Business response

  04/22/2024

  Good morning ***** - 

  I am sorry you are not happy with our services and the results of your vehicle. As you know, I have tried to help and communicate to resolve this with you. In fact - if there was anything wrong with the work that we did, you have access to the warranty company and how they can resolve this for you as well. We understand you are frustrated and have tried to help in several ways of communication and we continue to be met with anger, threats, and violent conversations that have not been productive and then you choose a different media to continue that conversation which also has been difficult to follow. 

  We are sorry this experience has not been ideal, we hope the best for you and your vehicle, and if your issues are related to the work we did, you do know how to use our warranty company.

  Customer response

  04/27/2024

   
  Complaint: 21521581
  
  I am rejecting this response because:  I was not dealing or talking to ******.  I think this is a generic response to just not answer everything that has happened and the money they owe to back up their so-called claims of integrity and honesty. Because since this has started, I have gotten none of that, and everything that they touched on my car had to be done twice or I ended up broke down.  The warranty company did cover the starter and radiator hose, but what they will not cover you will not.  They do not cover the engine motor mount.  All of this has cost me time, money agony outside of the warranty company. numerous trips back and forth and an excessive amount of antifreeze, since you guys never did find the antifreeze actual leak.  I spoke with ***** (the man) for months to try and resolve this and had no problem communicating with him. Once I spoke to the owner everything escalated because he did not want to admit that anything was wrong, when almost every single part that was replaced on my car failed and/or was installed improperly, which cost me more than just the parts and labor that the warranty company covered.  I missed work, had to spend extra gas, rental vehicle costs and the distress over all of it as well.  I TRIED to talk to the owner.  The last time I talked to him I listened to everything he said, did not interrupt and when I started talking, he hung up on me. He said he would pay for the tow bill and the part.  I started talking to explain about the motor mounts and was going to discuss that the warranty company would cover the part and labor if he could cover the balance of the tow bill, since they would not cover the entire $300.  BUT COULD NOT BECAUSE HE SAID OFFER RESCINDED THEN HUNG UP ON ME.  So, the claims of violence are non-sense, and he knows it.  He just does not want to pay or own up to the horrible work that was done and still continues. This man does not seem to have any integrity or honesty in his bones.  I have seen the reviews online, the shop used to be owned by ** and after this guy took over it has gone downhill.  The amount for the tow bill was less than he was offering to pay, but I could not even get that out, because he just interrupted and then hung up on me.  He has the motor mount receipts and labor cost / pictures that were emailed to ******, and a copy of the tow bill is attached to this complaint.  I have enough evidence to **** I did not want to go that route, but if you guys force me, I will, and my damages are more than the amount that I am asking you to cover, which is just the motor mount parts and labor for the motor mount repair + the rest of the portion of the tow bill when my radiator hose blew when I was in the middle of nowhere.   And of course I am upset, because now I have a problem with another thing that you guys worked on which is the driver side door window regulator and actuator.  When you guys worked on it, it was cold outside, so I was not driving around with it down.  Now that it has gotten warmer, when the window is 3/4 down the window vibrates bad and then also seems to affect the speaker in the door like something was not done right again, plus the door lock works sometimes and then sometimes does not.  So just another thing I have to come out of pocket for and not have my car and then wait for weeks to get paid back by the warranty company.  This entire process with Accurate Auto has been hassle after hassle and they don't seem to be able to fix anything right.  Like I text him after he hung up on me. DO THE RIGHT THING!!  He knows what the honest right thing to do here is.  Back up what you say in your commercial!
  
  ***************************

• Initial Complaint

  09/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I had a them.put a new motor in my car ans.nitneven 4 months later it started to over heat .. I called them and they wanted me to take it there but nit was to gar and they were kinda expensive I thought so I had someone else look natural it I paid that shop ****** to look at it and fix it they replace the radiator and hoses ect. Well I got it back drove 20 min it started over heating blowing he hose off so called him they look at it called ****** asked why this was happening they told.him blown or bad head gasket so called accurate auto towed the car there I told them what was Going on, I told them that where I had replaced and went. ******** told me that probably was with a head. Gasket did diagnose to anyway. With the radiator and hoses, they won $1500. I said no, that was too much. I had it towed in my house. I had my mechanic, my boyfriend. How much mechanic worked replaced everything they suggested on the. Estimated given me and it did the same thing. He also told me it's a blowhead gasket. So that's 3 people that told me it's going. Hand gasket it's too an exact same thing that super said it would do I called accurate automotive. They denied it said it was over a year that I had it worked on. Which is a lie, the head yasket is should be under there warranty. They are not replacing it, and they are not even trying to help. Just not their problem, it's not their issue. I spent $10000 on their f****** motor.

  Business response

  09/06/2023

  Hello *****,

  I have tried to reach out several times now and have not been able to get ahold of you - it says your phone is disconnected. 

  However, your warranty company paid our shop to replace your engine with a USED engine which came with a limited warranty on the engine itself. 5 months later, your vehicle was towed back to our shop because it was driven while over heated to the point your radiator exploded, which took out several hoses and belts. 

  When a vehicle is over heated to the point the radiator explodes, which we showed you a photo and video of what happened, we needed to replace the radiator, thermostat, hoses, and belts - which you are correct are not under warranty as we did not replace those items. 

  When your warranty company gave us authorization with a used motor it does not include resealing the engine as we tried to explain. We did waive your diagnostic fee in help with efforts of your financial situation that you expressed but we feel this review/complaint is not a fair representation of our work as we did not drive your car while over heating to this point. 

  We tried to help with cost and your warranty company again but they denied the repairs based on what happened with the vehicle. 

  We hope the best for you and your vehicle. 

  Customer response

  09/08/2023

   
  Complaint: 20562639
  
  I am rejecting this response because:I absolutely did drive the car while it over heated because simply itshut off .also the radiator was replaced twice.. in there warranty states 3yrs or ***** miles which ever comes first.  I came out of pocket ******* because accurate auto refused to use parts from the warrant company so they could warranty the motor themselves.. they put a used motor in it that already had problems and why over charged me.. they waived the diagnosis fee because they never told me about it and when i called them to tell them I was taken my cat there was no mention of a fee.  They turned the tow truck driver trick away and so I had to pay the tow company for there time for that.. this place over charged and will not make good on there warranty .. this company made over ******** off this job way n over priced rook full advantage of me and the situation I have had 3 other Certified mechanics look at it, and they have all said the same thing about it. Being a head gasket, they don't want to come forward and admit that what they did was wrong
  
  Sincerely,
  
  ***********************. Hhhhyyyy9

• Initial Complaint

  07/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had my *** dropped off at Accurate Automotive by a tow company, spoke with ******** the ** and was told it was fine to have the veh dropped off, once it was towed they pretended they didn't know who's owned the veh, which was very untrue. Once that issue was resolved I approved for a diagnostic to be done on the veh. They listed several things that needed to be fixed but I only approved for the alignment. Communication was done only by text with ********, she mentioned 4 tires were needed before alignment could be done. The tires were to expensive to purchase at their location and I only wanted 2 used tires. I asked if I could have the used tires put on and take the veh elsewhere for an alignment. There was no response from ********. A few days passed, than ******** asked what my plan was for the veh. I explained AGAIN, I would need to get 2 used tired (I was searching for some) and would let her know once I had them so I could move the veh. Once again No response from ********, than another few days ******** rudely texted again, and said I HAD to purchase the tires for them, I simply declined. She than mentioned storage fees and CLAIMED the vehicle was considered abandoned (NOT TRUE)! it was never discussed or mentioned at all about it being abandoned. Yes, the battery was dead but wasn't prior to getting it there. They considered it abandoned and charged fees. Per Statue they can not charge for storage on the weekend, or major holidays but **** claimed they can because ******** laws and abandonment. They clearly don't understand the laws and really shouldn't be in business. They are liars, connivers, and scam artist. They treat customer very poorly, they charged me an unfair amount and I plan to take them to court. I have the proof of ALL the text communication and the statue of the laws. My Fianc spoke with **** and he was using examples such as ********* and not being able to bring your own meat to have them cook, LOL tires had to be purchased through them.

  Business response

  07/14/2023

  Hello *****,
  As discussed with your wife and mentioned to you -- your vehicle was left at our shop for over 2 weeks. You were out of town and did not respond to our text messages or phone calls.
  

  As told on June 30th, you would be charged storage fees at $50 a day if your vehicle is left with us. Which it was for 16 days.
  You are correct, we do not use customer supplied parts - as just like go to Elways steak, you cannot bring in your own steak for them to cook. This is a traditional business practice.
  
  You had the option to remove your vehicle when you realized you could not afford repairs or did not want to do repairs do OEM specifications as all tires must be at the exact same tread level and having two random used tires would not allow your *** to be properly aligned. 
  
  At the time you realized these these things were needed you led us to believe you were applying for financial assistant and programs to do these repairs, which weeks went by with no communication. 
  Then, you began to insult and threaten my staff and was kindly asked to be removed from the front office based on your behaviors. 

  For the 16 days your vehicle was here, you were charged for 8 days of storage and diagnostic of your vehicle. 
  As much as we understand you are frustrated with your vehicle and financial situation we feel you a misdirecting your anger and hope the best for you and your vehicle. 
  ****

• Initial Complaint

  08/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I brought my car into their shop mid March, 2022. They held it for over a week and never got back to me so I called 3 times and finally got someone to answer. He quoted me just under $2700 to fix EVERYTHING that needed done due to rodent damage. They offered my THEIR loan service to help pay it back and told me that it didn't have ANY interest so I spoke with insurance and gave them the okay to fix what he quoted me. I then get ahold of them over another week later as I haven't heard anything and they told me they were still working on it but that my cost was higher, by almost a thousand dollars. At this point I was freaking out because I dont have that kind of money and only got approved for their loan for just barely over what I needed. He told me they replaced 2 of my O2 sensors as well as a coolant flush was on my receipt and an AC compressor drive belt. They then proceed to charge me for these things as well as the labor for them. I NEVER gave them the okay for either of those fixes. I called ****** off and told them that it wasnt okay, long story short, and they told me, exact words, "it had to be done to get the car working" which is ********. I got them to take the labor of the O2 sensors and thats all they would do. They claim they took another $100 off but I paid $75 initially for the inspection and initial quotes that they said would roll into any work that I got done so that doesnt count as a Im sorry discount. They ruined my car.. all my lights have been back on including a new one, my car STILL makes noise which it did NOT before going into their shop. They popped one of my snow tires and replaced it with a regular tire, and told me they would call with my actual snow tire replacement as well as my belt part they needed. As you can tell its now been 5 months. I called last month and they said no updates. I could go on and on but out of text limits. They also messed up my glove box as you seen in the pictures.. Im paying a total of $6156.77, for nothin

  Business response

  09/01/2023

  This issue was resolved with mediation, as we did take ownership with some of the issues ******************* presented and decided to give a refund, however, part of the agreement was for this review to be removed. We hope to see this be removed as part of the agreement we made with Ms **************

  Customer response

  09/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is of satisfactory to me.

  I am told to ask this complaint be deleted/marked as resolved to avoid further issues. 

  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Got estimate for repairing the passenger mirror on my **** Dakota on 5-12-22 ($661.67). In order to get estimate had to pay $100 exam fee, which **** waived to others if they had the work done. However, after my exam fee was not waived, rather I had to pay even tho it was going to get done. He charged me $111 and change (not $100). As Ring camera/security people broke mirror, had to give estimate to DishNetwork (who owns Ring) to OK. The part was ordered & was supposed to be in on Wed, 5-18-22. It was not. Scheduled repair job for after approved by Dish/Ring. As soon as I got it, I called them & set up appt. Gave me Wed, 6-1-22. Had to rescheduled for Fri, 6-3-22. Drop off at ****. Got call from them at **** (1:52pm) saying there's a problem: wrong mirror. Said come in & pick up & we'll call ya when right mirror comes in. Get call back at **** saying I would need to pay for it all due to freight costs by the junk yard they use for shipping items to them. I couldn't understand why, but was gonna sk for clarification when pick up truck. When there a young man (not ****) got my key & said I needed to pay for it. I tried to ask why I had to pay for something that was incorrectly shipped to them from someone else & work not done & he got very angry & confrontational walking "into my space" to intimidate me (I'm disabled). Dropped key in my ************ my invoice away, made a scene in front of three other customers, said because it was a specialty ****** ** know **** already explained it to you". This young man contd to be aggressive & demanded I leave store when I tried asking why had to pay for all of it now. **** said I''ll help you in minute" to which young man said leave, you're done. Asked **** who this was. Young man got up said **'m owner and your banned. Get out." when I ask about. Got home shoo up from phys intimidation by owner & got call from ****. Asked him why more than $100 he said cuz shop/clean up fees always added to every invoice no matter what.

  Business response

  09/01/2023

  Hello ******,

  As with every situation, there are two sides to the story. As we do our best to help with every customer and situation, it is clear that miscommunications and issues happened in our service. Sadly, this review does not show and go over the behaviors, threats, insults, and cursing that our staff received this day. We do hope the best for you and your vehicle and apologize for the service you received to not be what we strive for. 

  Customer response

  09/14/2023

  This is bogus. There was no cursing by myself at all. Like the young woman who also complained about a nearly identical treatment and threats and cursing from the young man who bought the place a few years ago, I experienced the same and was physically forced out of this business and when I began to call **** a man who clearly knew them personally and was in the sitting area with the others followed me out to my car making even more threats. This place is straight up thug operated as evidenced by the young lady who posted her incident before I had had mine, which was nearly identical. When the man I'd been talking with called me at home he apologized for the boss, but said we could still do business, albeit with different prices than had been said before etc. I knew then this was a complete farce and to be avoided at all costs. How very odd they reply like this all this time later and I only hear about it now. Not only will I never go to that place I tell everyone I know looking for a place to go my experience there and advise them to avoid it. If they're going to treat that young woman and myself the same way... that should tell you something. I'm done with this place and I care not if you protect them and cover for them or if you look out for potential victims of their threats and thuggery, but I will not back down on telling people just how these people treated me. Oh, and I come from a *** and Military family, so the idea that I came in all puffed up with cursing and whatnot is laughable to everyone who knows me. Time will prove that other lady and myself as telling the truth as thugs like that owner will always be/act thuggish and someone or many someones will write into you informing of the same.I am OK with spending money on needed repairs, I'm not OK with thug/gangster attitudes by an owner because I have the audacity of asking how the price had jumped up dramatically. Most businesses explain why and if reasonable most clients pay it. This groups behavior starting with the young owner was anything but professional. Buyer beware with them.
  

• Initial Complaint

  03/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Left our **** **** Windstar van at Accurate Automotive on Thursday, March 10, 2022, for an oil change and exhaust manifold gasket check because the car was running rough. We picked the car up on Tuesday, March 15 (a total of 6 days). We were presented with a **** that shocked us into silence for additional service charges not ordered and unidentified add on charges. We drove the car home with a illuminated check engine light and stalling and stopping in heavy traffic. We called the shop after reaching home and they told us even if they were in error because we did not question at the time, we were stuck with the cost. We had not ordered the manifold gasket work but were willing to pay if it had been completed. We had to hire another mechanic to complete the work. We are an elderly couple and can't afford to pay extra for anything. Please warn elderly people to avoid the terrible place.

  Business response

  09/01/2023

  Hello -

  At Accurate Automotive, we take pride in our customer service and experience and it is unfortunate to hear your experience was not up to par. As with some of the discussion we had with your family, there were additional repairs needed that were not approved due to funding issues. We know you believe something was related to the work that we did, however, upon several requests of asking for a copy of the other mechanics work, we never heard from you outside of these review.  We would have been happy to help continue with repairs on your vehicle but we  hope the best for you and your vehicle. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩