ComplaintsforAutoNation Hyundai 104
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Complaint Details
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Initial Complaint
03/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Went to AutoNation ***** applied for their AutoNation credit line have their stupid pay card it's in my family member's name *********************** ****** which is my son they charged me $1,800 for four tires in November of 2022 I called today for a warranty they're telling me that they can't even find me on their file and that if they can't find me they can't offer warranty or even check to see if there is a warranty. I can't continue to deal with this company their liars their cheaters their thieves it took me two entire months to even get my car back when it went into their shop and then when I got it back not all the work was done that work that was the original reason it went in wasn't done and I'm asking for my money back for one tire because I'm going to go to discount tire and have it replaced on Saturday thank youBusiness response
03/26/2024
Spoke with the customer and reviewd the ** with her. The tires she purchased were only $1070.88. the total work was for $1833.32 including taxes which were for other itmes she had done. The work was also done in February to May of 2023 not November of 2022 as she stated. The cost per new tire was $267.72 and we are happy to refund that amoutn to her even though she had the tore replaced at no charge. This was the only time we have seen this specific vehicle her at AutoNation *********.
Thanks
Customer response
04/03/2024
They did refund the 1 tire!Initial Complaint
02/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a vehicle from AutoNation on January 16th. AutoNation offers a five-day/250-mile money-back guarantee on financing for all of its used vehicles. Due to issues with my vehicle, I returned the vehicle I purchased on January 19th. When I returned the vehicle, I was told that AutoNation would pay off the loan I took out and that I should expect a refund of my deposit within ten days of January 19th. I did not receive a refund, so I contacted AutoNation via email, phone, and chat. They would not return my calls, messages, or emails. I reached out to their local dealership and national support line. I called the company that my loan was through yesterday, and they told me that they had yet to receive any communication from AutoNation and that my loan was still active. Today, February 10th, I cooresponded with an AutoNation Director over email after calling the dealership several times. AutoNation failed to properly file my refund, which is documented in a screenshot their director, *********************** sent me. They have yet to refund me or provide any documentation that they have appropriately handled my loan. This is likely a violation under the Deceptive Trade Practices Act and fraudulent. I want to ensure that AutoNation's negligence does not impact my credit score and that I am refunded the deposit they owe me.Business response
02/15/2023
Hello, My name is *******************, the General Manager with AutoNation *** ***** 104. I apologize for this negative customer experience as our ********************** mission is to deliver a peerless customer experience. This is why we offer our customers the option to return their vehicle if something changes. When this unit was returned on the evening of 1/19/23, we initiated the deal unwind process on 1/20/23, and our offsite shared services center competed the unwind on 1/24/23. The miss from our store was the timeline we quoted to the customer for the refund timing. The lender **** financial has a refund turnaround time of 2-3 weeks which is longer than some other lenders. We followed up with **** on 2/10/23 about the loan still being active and her refund for the down payment not being received. Our financial service director, *****************************, returned the money on her credit card 2/10/2023 when they spoke. Since then, the loan was paid off 2/15/23 and the customer is not responsible for any loan associated with this transaction.Initial Complaint
08/21/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased a 2017 *** I3 from AutoNation ***** on April 19th of 2022. I payed for services not rendered during this purchase such as vehicle maintenance and checks, and detailing. AutoNation to date has not delivered the vehicle title.Business response
08/22/2022
I have confirmed ****************** purchased a vehicle from AutoNation ***** and not AutoNation USA. I do not have access to specifics regarding this purchase for privacy reasons. Please send complaint to AutoNation *****.Initial Complaint
04/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a Porsche Boxster on 3/14/22. I was promised and given a We Owe document for the key not working locking and unlocking the doors. I did not take delivery until the following day because they were to have their key program guy come in to program the vehicle. When I arrived I was informed the key was not able to programed by their mobile contractor and the sales manager told me I would need to take the vehicle to Stevinson Porsche to get the key programed. On 3/24/22 I took the car to Porsche and was informed ****** for the key and ****** for the programing. The Porsche dealership stated this would need to be ordered and paid in full up front due to past issues with AutoNation not paying their bills an RO would not be accepted. After multiple weeks of runaround with the sales man as of 4/5/22 the key still has not been ordered or paid for. Prior to taking this issue to small claims court as I have multiple text messages confirming this agreement as well as a signed We Owe confirming this obligation I would like to see if BBB can get this accomplished.Business response
04/06/2022
My service manager has been in contact with the customer and the key is paid for and on order through Porsche.
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Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.