Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  still getting junk/flyers/letter in the mail from O'meara ford about a vehicle I don't own. This is at least the 10th time I've filed a complaint against this place. they will say nothing is coming from them, I have the flyer, the numbers, the letter that says O'Meara ford and that they want my 2015 **** escape.

  

  Business Response

  Date: 04/07/2025

  Hi ******, ****** here. I've tried to help in the past.  It's seems, we've done so good for some time, as I haven't heard from you in a few years, but it seems every time we have a new marketing vendor you end up on their lists again.  My apologies, I know it doesn't seem like it should be this hard, but I'll keep trying. Have a great day!

  Customer Answer

  Date: 04/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/21/25 sent a wire transfer of ********* for a camaro.spent ******* for enclosed delivery. received a filthy car with multi damage not told or shown to me. requested some reimbursement for some of the considerable damages and missing trunk kit for roadside repair.. ****** ****** agreed to at least pay the trunk kit coverage which was very very small considering all that had to be repaired. I have yet to receive that reimbursement of that kit. no returns on calls and emails. I am being ignored and its very frustrating to be treated like this, when on our end we sent the wire and followed thru on every detail immediately. As a customer I am extremely discouraged.

  

  Business Response

  Date: 03/27/2025

  we apologize the late response with refunding the $1000.  A check has been sent to *********.

   

  Sincerely,

  ***** ********

  Customer Answer

  Date: 03/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:03/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/30/25 I dropped my **** Bronco off to be ***air for transmission issues. Due to it being a covered loss a loaner vehicle should have been provided up to 45$ per day. I rented a vehicle or as the dealer stated they didnt have any loaners. Call **** customer service and spoke with a *** last name is ******* that stated I will be reimbursed and to submit over the rental receipts and communication from enterprise stating there were no **** vehicles available as it should have been a ****. Document were submitted to ******* and service advisor Kaelan on 2/20/25. Rental car was rented for 5 days totaling $323.43. The dealership has been in contact with **** customer care, however no one wants to reimburse for my rental. I am looking to get my rental reimburse for this dealer as they had loaners and I witness them giving a loaner to another customer weeks after my car had been in the shop. They never offered me a loaner vehicle when my car was fixed under powertrain warranty as it allow for a rental car up to 45$ per day.

  

  Business Response

  Date: 03/20/2025

  Customer rented a vehicle from Enterprise Rental car. **** will not cover a non **** rental. Here is a copy of the Case customer opened with ****.

  Note created on 03/06/2025 2:29 PM by ******* *****.
  Contacted the dealership to speak with Kaelan and ask why two cases were created and he informed me it was because there were two separate rentals. ****** has been informed that *** does not cover non-**** vehicles. Spoke with Kaelan and he informed me that an agent by the name of ******* had told the customer that he would be reimbursed for a non-**** vehicle. 
  
  I made it clear that *** does not cover non-**** vehicle, and I will be closing the two cases out. I also informed him that I would send an email to upper management for assistance. Closing case.
  ******* *****
  Loaner Experience Specialist
  Office: ************** Line 2
  Mon. Fri. 7:00 a.m. 3:30 p.m. CST
  Saturday: 7:00 AM 3:30 PM CST 

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The General Sales manager ****** *******, instructed his salesman (**** ********) to offer my daughter in law (******** ******) $1,000 over trade in value on a Jeep they sold her a few years ago. He also offered "get 0% financing for up to 72 months on a new **** this month." We called the dealership and asked to confirm the offer in the letter, and told the person (*********) she was interested in a Bronco. He confirmed the details in the letter would be honored by ****** Ford.We made an appt. at the dealership on 2/25. They offered 50% of the trade in value on the Jeep, and provided monthly payment information that clearly was not based on 0% interest. When I inquired what interest rate they had made those quotes at they were very evasive, and finally said "like 4.5%". When we questioned why they were not honoring the offer, they called over another sales manager (*******). He said they would sell us an electric car for 0% interest, but nothing else.The written letter was clearly misleading, if not a false offer, possibly criminal. The sales team were evasive and misleading with intent to bait and switch the interest rate.

  

  Business Response

  Date: 03/06/2025

  Our apologies for any misunderstanding.  Attached is the letter template.  It states that we will pay UP TO $1,000 more than trade value and the disclaimer reads APR availability varies by model and is subject to credit approval.  

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a truck on a trade in a couple of days before Thanksgiving of 2024. Within 24 hours, the purchased truck was taken back to the dealer because we noticed some issues such as the heaters in the back were not working. The dealer told us we needed to take it to the Omeara **** dealership to have it fixed. When we took it in to Omeara **** we were told that they did not perform an inspection on this vehicle even though Volkswagon told us they did. They noted other things wrong such as transmission issues. Additionally, the ** dealer did not provide us with any bill of sale, warranty information at the time of the purchase to which we had to ask 4 times to receive. They lost the documents. We also found out that when we went to put tags on the purchased vehicle, the ** dealer never transferred the ****** to our trade in out of our name which put us at a huge risk if something had happened during that time. The *** had to transfer the title. Today, our purchased vehicle is going on over two weeks of being in the shop at the **** Omeara and we are being asked to pay $250 to cover a deductible to which this should have been fixed within the first 24 hours when we originally informed ** about these issues. **** ******, the manager at ** dealer refuses to pay for this and nobody can provide me with an explanation on the title. This has been a horrible experience and when speaking with ******* on the phone multiple times and him not calling me back AND I provided an email from ******, another manager that stated they would cover any out of pocket costs, I was still ignored and presented with a "we're not helping you" answer on the phone. This is absurd and I do not have any problem reporting them to the ************************** or ************************* for not standing behind their promise and providing horrible customer service. They are dishonest and **** ****** refused to get on the phone with me. He just made ******** put me on hold multiple times.

  

  Business Response

  Date: 01/29/2025

  This complaint is regarding  Volkswagen - not O'Meara Ford and should be filed under that business.  Apologies and thank you

  Customer Answer

  Date: 01/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will resubmit my claim to the correct OMeara dealership.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2024 **** Bronco Sport on May 13, 2024. I purchase a service package that I was told would be accepted at any **** Dealership as I knew I would be moving. I went to a dealership December 3rd and they attempted to use the contact. The company ******** would not pay since it was not the original dealership. I have tried called and emailing the dealership and manager. The original sales team also requested that someone contact me and to date no one has. The voicemail box for the finance department is full. No solution has been presented leading the purchase for service unusable

  

  Business Response

  Date: 01/14/2025

  Our apologies for the issues you've had utilizing your Assurant policy.  We have reached out to ****************** and have updated customers address with them, so Mr ******** shouldn't have any further issues with utilizing the policy in ********  Again, our apologies and appreciation for your business. Please reach out to our General Sales Manager, ****** ********, should you have any further issue.  

  Customer Answer

  Date: 01/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If when the time comes to utilize the service plan there are issues I will reopen or submit new complaint.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/28/2024, I visited OMeara **** for a bushing issue. They conducted an inspection and claimed severe issues: oil leaks from the gasket, turbo sucking oil into the intake, and a coolant leak from the water pump. No evidence (photos or diagnostics) was provided, and their notes contradicted the mechanics report, which marked ALL OK. I purchased this car in August 2024, and all prior experiences with the vehicle were smoothno warning lights, overheating, or signs of leaks. After retrieving my car, I inspected it myself: there were no oil drips, no overheating, no dashboard warnings, and no symptoms of the alleged issues. I only found minor oil residue, which was not dripping. Additionally, I discovered that the dealership failed to reinstall the cars bottom cover (splash shield), which raises concerns about negligence or tampering. I believe these claims were fabricated to pressure me into unnecessary repairs exceeding $9,000 or to trade in my car. Numerous reviews indicate similar complaints about false diagnoses and upselling from this dealership. I am requesting: 1.A full refund of diagnostic fees, as the findings were baseless. 2.The missing bottom cover to be reinstalled at no cost. I also request an investigation into their service practices and oversight to prevent deceptive tactics against other customers.

  

  Business Response

  Date: 01/03/2025

  Customer has received a refund.  Our apologies for the error and miscommunication.  Thank you.

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used ***** from this dealership. After finalizing all the details, I was happy with the car. At the demo drive I noticed the windshield was cracked and Pointed it out. The salesman, *****, told me not to worry, that it would be replaced at no cost to me. Three weeks later, it left us stranded on the side of the freeway. We had it towed to TESLA and they diagnosed it with a complete battery failure. This repair costs anywhere between ****** and ****** dollars. Thank god it was still under warranty because they basically told me to kick rocks. I was given a contact number for ******, General Sales Manager, to figure out a solution. The car was in the shop for 2 weeks and after fighting for it, he agreed to openly give me a rental car for one week. ***** offers free rentals while your car is being repaired. After two weeks the repairs were done and they called me to tell me it was fixed. However, they said they couldnt give me my car because OMeara didnt pay for the windshield. They set up the windshield replacement before I even bought the car. How does it take over a month to provide payment details for a repair appointment that they set up? Any ways, it took an additional two days to finally get them to pay for the windshield so I could get my car back. Finally after almost two months of not receiving the title paperwork, the title showed up at my house. Which was weird because I listed Navy ******************** as a lien holder. I went to the *** to register it and had to pay an additional filing fee because they processed the paperwork incorrectly. 90 Percent of this entire process has been nothing but a giant catastrophe.

  

  Business Response

  Date: 12/10/2024

  Customer was taken care of and reimbursed for his late fee.

• Initial Complaint

  Date:11/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 31, 2024, I was preparing to purchase a 2024 **** ************* with AWD and Extended Range. I negotiateda deal with a different Colorado dealership (**** **** **** of Chapel Hills) and had a signed buyer's order for the deal. My wife noticed that O'Meara Ford had the same exact vehicle(same model, trim, options, color, etc) and that they also advertise (on their website, on individualcar listings, on public billboards, and others) that "OMeara **** will beat by $500 any advertised or negotiated price on an alike, in-stock, new ****or we'll write you a check for $5,000." O'Meara Ford is much closer to our home so we decided to pursue this offer. I spoke with a sales consultant first named ****, who was texting me from **************. I sent him all of the required documents listed in their offer disclosure "Present a bona fide signed buyers order and website ad from a competing ************* dealership at time of purchase" and he said he would connect with a manager to match the deal. I got a call from ***** ******, New Vehicle Manager, who said that they could not match the deal because they would be "losing money on it." I said that is fine, and asked about the "Beat ant offer by $500 or cut a check for $5,000" offer they advertise widely and was told, "That's not going to happen." ***** called me and left a voicemail using303-254-5001 and left a number for me to call him back at ************. I ended up purchasing the vehicle from the dealer in ****************. I am appalled that a car dealer is able to advertise something so widely in so many different areas and when asked to honor the offer, completely refuses. This is false advertisement and a deceptive business practice. I would have purchased with them had they "beaten the deal by $500," but seeing as they would not, I would like them to honor their promise of "cutting a $5,000" check. If not, I believethey should be required to remove this false advertising.

  

  Business Response

  Date: 11/06/2024

  This customer worked everything over the phone. She sent us a worksheet from **** **** but we did not receive a buyers order.  No doubt, it is our goal is to sell every new car possible, unfortunately for us all, as we lost the sale, the worksheet does not qualify as a buyers order and the **** **** disclaimer states This is not an offer or contract for sale so we weren't able to validate the deal.  Our apologies for any miscommunication if we failed to clarify the need for that signed buyers order and thank you for the opportunity.  You made a great choice on purchasing a Mach E, we wish you well.

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took our vehicle in for a repair. Because the vehicle has special equipment in it that cannot be outside in temperatures below freezing, we brought it in to be diagnosed, took it back to our shop and waited for the parts to arrive. They called us when the parts were in and the timeframe for the repairs were told they would be done same day (so we could pick it up and not have it there in the cold conditions). As the day of service went on, the technician said they were not able to complete the service the same day and would have to keep it overnight. We then stressed to them about the importance of the vehicle being stored inside. We have voicemails and messages of this as well. The technician understood and so we left it. Well that didn't happen and the unit froze causing several thousands in damages. This is the 2nd time this dealership has done this now(which is why we waited for the parts to arrive for the repairs and why we stressed the importance of it being stored inside). They had to pay for it to be repaired the last time but are refusing to take any responsibility for this occurrence. When I initially brought it to their attention. They said the technician wasn't with them anymore and the calls are recorded so they would have to review the calls, never heard back. We have been trying to resolve this since it happened in 2023 but they are refusing to take accountability even with all the documentation showing it's negligence on their part. The vehicle has been out of service since this because the parts needed were on backorder for 9-12months so we have had loss of use on this vehicle as well.

  

  Business Response

  Date: 10/16/2024

  After completing our due diligence, we have decided to reimburse the customer for the Eco Restoration & Cleaning repairs of $2,976.49.

  We apologize for the inconvenience.

  Sincerely,

  ***** ********

   

  Customer Answer

  Date: 10/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******