ComplaintsforGT Industrial Products
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchas** a light from this company reciev** it damag** and it will not turn on fil** a claim with *** and the shipper refuses to do their requri** part filling out the rquir** documentation as shipper *********** claims they never reciev** the emails that were sent to them from ******* Claim # ******** and I know they did receive them i also sent them the documents ne** ** to complete my claim against ***Business response
02/05/2024
Thank you for contacting us regarding this. The part that this customer did not let you know and we do have in Email form was. The light he received, was a replacement, and he had us ship it even though we did let him know in writing that we did NOT recommend it being shipped, and it was explained in writing again that we have had a very high percentage of shipped good that was damaged in shipping. At the time we did recommend for us to send an E-gift via e-mail for him to purchase whatever he wish with that. He chose the light being shipped even though that was not recommended, him understanding in writing that we will not replace it again and he is taking responsibility for any damage.
Please let me know if you want me to forward you all that E-mail.
Business response
02/05/2024
FromSubjectReceivedSizeCategoriesIn Folder
********************* # ****** , Ship Doc # ****** , Tracking # 1ZE1700R039930477612/14/2023137 KBSent Items*****,
Your tracking # is 1ZE1700R0399304776,please note if it come to you damaged it will be your responsibility, this should ship in the next few days. This completes your claim. Please let me know if you have any questions.
Thank you,
***************************
Customer Service
DIRECT LINE: *************
GT-Lite LED
Stonepoint LED
GT Industrial Products
From: ************************* <********************>
Sent: Thursday, December 14, 2023 3:00 PM
To: Info <***************>
Subject: RE: You have new submission
I got it I paid it asap please rush this out
From: Info [mailto:***************]
Sent: Thursday, December 14, 2023 3:33 PM
To: ************************* <********************>
Subject: RE: You have new submission
Please check your Spam and junk mail, that has been sent.
Thank you,
***************************
Customer Service
DIRECT LINE: *************
GT-Lite LED
Stonepoint LED
GT Industrial Products
From: ************************* <********************>
Sent: Thursday, December 14, 2023 2:31 PM
To: Info <***************>
Subject: RE: You have new submission
Same one I have gave you I have not seen anything yet
*************************
****************************
******** ** 60453
From: Info [mailto:***************]
Sent: Thursday, December 14, 2023 2:39 PM
To: ************************* <********************>
Subject: RE: You have new submission
*****,
I just send that to you, you should see it shortly. As soon as I get confirmation on the payment, what address am I shipping this to?
Thank you,
***************************
Customer Service
DIRECT LINE: *************
GT-Lite LED
Stonepoint LED
GT Industrial Products
From: ************************* <********************>
Sent: Thursday, December 14, 2023 12:24 PM
To: Info <***************>
Subject: RE: You have new submission
Yes send invoice asap I dont have a pay pal account but will gladly pay I wish I had my receipt I guess I will take a chance on the shipping
Thank you
*****
From: Info [mailto:***************]
Sent: Thursday, December 14, 2023 12:26 PM
To: ********************
Subject: RE: You have new submission
Hi *****,
I know we talked on the phone regarding the light. Please note we warranty the light GT-FP-22BLP (*******), but not the shipping, there is $ **** shipping charge that I will be sending you an invoice through PayPal, you dont need to have an account with them you just need to pay the invoice. Unless you find your receipt and I can send you a gift card for the purchase price. Is this a good email address for the invoice? And as we talked on the phone you do understand that we do not warranty the *** delivery, in the past they have not been kind to lights, if it comes to you damaged you are responsible for it.Please confirm.
Thank you,
***************************
Customer Service
DIRECT LINE: *************
GT-Lite LED
Stonepoint LED
GT Industrial Products
From: GT-Lite LED Lighting <**************************>
Sent: Thursday, December 14, 2023 10:36 AM
To: Info <***************>
Subject: You have new submission
Shop
A customer has just submitted a form!
Go to the app admin page to check details.
More information
Your Name : *************************
Email : ********************
Where did you buy the product? : Menards
Order date : 05/08/2023
Briefly describe the problem : Hi ***** the wattage selection switch is stuck in one position, per our conversation today i do not have my receipt for the light. model #***-2226
My shipping address is ********************************************************
Upload receipt :
LIGHT.jpg
Upload product image :
LIGHT.jpg
If you have any questions, reply to this email or contact us at *****************************
Click here to unsubscribeCustomer response
02/12/2024
Complaint: 21128356
I am rejecting this response because: *** provides all packages automatically with $100 worth of liability for loss or damage.When *** ships ground its ********.Declared value coverage is automatically included in *** Ground shipments, but it only covers up to $100 of the package's value. The item falls in that amount
as the light is less than $75.00. Iam not asking the company to pay for it *** covers the shipment that is damaged during shipping.
Sincerely,
*************************Business response
02/15/2024
The original damage was replaced. The customer was given the choice of a gift card or replacement item, he was told that we do not recommend this option, because nether *** nor Fed-Ex has been kind to the item since they are lights that are being shipped. The customer was given waning a few times in an email form and was told that he will be the sole responsible party if he receives the item damaged, and he put that in writing in an email form that he does understand, that since we do not recommend this if he gets it damaged, he will be responsible to fill the claim and we will not do that for him when it comes to *** in this case. This all-in writing for your review if you chose to see it.
Please let me know if you want copy of the emails and or have any questions.
Customer response
02/15/2024
Complaint: 21128356
I am rejecting this response because: I do have a calim filed against *** there is some thing the shipper has to fill out so *** can proceed with the damage claimagainst ***I have gone through this numerous times with the shipper *** told me that they have emailed the shipper and until they respond they can not move forward with my claim.
Sincerely,
*************************Business response
02/22/2024
Thank you for keeping us in the loop. I do appreciate your communication with us. I am sorry the customer is still unhappy with us, but we had communicated everything with the customer in advance..Customer response
02/22/2024
the company never responded to my last response how could it be closed without a response
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.