ComplaintsforParker Family Care

• Initial Complaint

  09/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Clinic provided annual physical which was excellent, during exam they noticed wax in my ears asked if I wanted it removed. Yes they removed it, but charged me for a separate office visit and for the wax removal. They claim ******** doesnt pay for the wax removal, thats fine but charging me for an office visit is unacceptable!!!

  Business response

  09/12/2023

  ************,

  You were charged for three items.   First, an annual wellness visit.  Second, an ****** visit charge.  Third, the cleaning of your ear.   The annual wellness visit covers the "paperwork" aspect of the visit.   The ****** visit covers the physical exam and any health care related issues like high blood pressure or high cholesterol.  I am not implying you had these, just using them as an example.  The ear cleaning charge covers the effort and supplies it takes to clean out the ear.

   I liked to point out the attached document to help explain our situation.   In summary, it shows that ********** annual wellness visit doesn't cover a physical exam.  When you spoke with our billing department, you suggested that it should all fall under the physical charge.   If you read the document attached, this simply isn't true. ******** doesn't cover this unless an ****** visit charge is included.   Please ****** it if you don't believe me.  I could make the argument that your issue should be with the legislatures who made these rules up and not the doctor's ****** who is following them.  Other ******s would have stopped at the physical exam part and made you come in another day, charged you the ****** visit to discuss your health issues and do an exam.  Then, made you come back again for the ear cleaning and charged for that.   We elected to do all 3 visits at the same time.  It is also why we scheduled you for an hour instead of the routine 20 minutes other practices will do. 

  I can promise you we aren't trying something scammy or milking it for all it's worth.  If that were the case, there are at least 4-6 other legit charges we could have added to that day's visit that I purposely don't do that other ******s do in order to improve their bottom dollar.  It is why 100% of our supplement's profits go to charity.  It is why I sponsor a mission trip for 2 of my staff members every year.  It is why I haven't sold out to big business and routinely discount ****** visits for those without insurance.  I want you to see my heart in this. 

  Call me if you want at the ****** number to discuss further.   I hope this helps clarify the situation and I welcome your response. 

  Dr. *******************

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