ComplaintsforEagle Transmission

• Initial Complaint

  11/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Dates of transactions;April 08, 2021 October 07, 2021 January 24, 2022 March 21, 2022 January 24, 2023 March 01, 2023 Amount paid to business $8,943.24 Eagle Automotive&Transmission committed to giving me a fully operational vehicle instead vehicle has not functioned no longer then 8 months on the road from first time being in the shop 2021, to present November 2023.This mechanic shop has charged me for work that wasnt done, charged me for parts that made the vehicle function worse, committed foul play in rewiring electrical, as well as vacuum hoses. I have taken my vehicle to this shop 5 times in the short span of two and a half years and the vehicle is running worse then prior to admitting it into the shop. I have gotten other mechanics to look at my vehicle and tell me exactly whats wrong with it while Eagle automotive & performance refuses to listen. As of 2023 my vehicle was in the shop for 14 days and received no update, I went to pick up my vehicle and they had done work to it that I did not authorize. They have continuously given me excuses, they have continuously charged me for parts vehicle did not need, they will not resolve this issue, they have not contacted me about my vehicle. I would like to either have my vehicle serviced at no charge or refunded so I can take my vehicle into another shop to be serviced for the work they claimed to have done and charged me for.I have replaced multiple components that the shop charged me for that was never actually changed, I have found screws lodged into my vacuum hoses all throughout the vehicle, have had to replace multiple wiring harnesses due to a shortage caused by work theyve done, I am now paying another shop to assess and fix damages and would like to be refunded for the items theyve charged me for that were never replaced and the repairs I was charged for that were never done.

• Initial Complaint

  06/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Eagle Transmission was unhonest and promised multiple times to have solved my vehicles issue only to have to tow it back to there shop with the issue unresolved at my cost. Eagle transmission gave there word again they had found the issues but more work would be required in addition to the organinal issue only to have the vehicle still not operate. They have not offered any refund for there word not being true and there work on the vehicle being uncessful and costing thousands of dollars. The vehicle got to them running it is unable to drive now.

  Business response

  06/07/2023

  The vehicle has never been driven to our shop. It was originally towed in after an accident with a broken axle, ruined suspension and body damage after being impounded. The next time we saw the vehicle it was towed again to the shop on 5/22/2023. The shop arranged the tow to the shop over the weekend, and did not charge the customer for this tow. At this time the vehicle had a transmission fault warning and was inoperable. The vehicles transmission control module was found to be faulty and was replaced and programmed. The customer was informed that the ********************** control module needed to be replaced and the vehicle needed to be retested after replacement and programming. The customer came to pick the vehicle up and after 5 hours of sitting the vehicle lost transmission control module programming. The shop brought the vehicle back in to perform programming again (at no additional charge). After completion of programming and letting the vehicle sit, the vehicle lost programming again. At this point the shop continued diagnosis (also at no additional charge). At this point the shop discovered the Drivetrain Control Module had an internal fault and was pulling power to the transmission control module. The shop recommended a new Body Control Module, programming, relearn procedure and retesting to confirm no further issues that were unforeseen. During the relearn procedure the shop discovered the rear differential actuator faulty and not allowing the relearn procedure to be finalized. After informing the customers father (the party responsible for payment) he decided not to put any more money into his sons car. The current work was paid for, and the shop agreed to give him a few days to figure out where to tow the vehicle (without any storage fees)

  Customer response

  06/07/2023

   
  Complaint: 20147607
  
  I am rejecting this response because: The vehicle was originally driven to the shop in driving order my partner followed me to the shop the night it was dropped off and only after business worked on it was it not able to driv. , business owner "****" inspected the vehicle and made multiple false promises in regards to the repairs. After vehicle was released with 100% guarantee it indeed lost programing and was towed back to eagle transmission at owners expense after they falsely gareented the vehicle was 100% ready to be realsed and would not lose programing. Business owner **** had me Uber multiple times to the shop as well communicating the car was ready only to be told it was not also at my expense. Very similar to other complaints 
  
  Sincerely,
  
  *************************

• Initial Complaint

  03/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I hit a curb with my car and I filed an insurance claim and then took it to Eagle transmission after calling them and confirming with them that they work with ***** and with insurance. The problem arrived once all the repairs are approved, authorized, and completed. The shop called me and told me the car was ready to be picked up. I was busy the Friday I could have picked it up so I didn't grab my car that day. However, they called me back the following Monday and let me know that they drove the car again and realized the camber was off and the suspension needed to be fixed. I knew this had to be done before hand too as I told the shop advisor many times to check the suspension as I saw something leaking from there when I hit the curb. Anyway, the car wasn't ready and then we had to go through insurance again and after the suspension was complete they said my car was ready again. However, when I picked up the car, I noticed a weird noise. It was the motor mount. The engine was moving so much that the entire mount needed to be replaced. After this replacement they said my car was ready again, but this time there was a droning noise. I thought this could be the wheel bearing but when i took it back for the 4th TIME! they said they need to replace the transfer case and differential ($14K in additional work). I couldn't trust them at this point and ended up taking it to *** dealership. The dealership said it was in fact the wheel bearing and that the transfer case and differential are perfectly fine. After the *** dealership did repairs, the car drove perfectly fine. I am deeply disappointed and frustrated in Eagle automotive & transmission as they claimed to have master certified technicians, but they simply can't diagnose what's wrong and think the car is ready to be driven when it's not. This could be a safety concern as well as I could have had major issues while driving my supposedly "ready" car. The car was not ready at all or ever from this shop!

  Business response

  03/24/2023

  Resolved

  Customer response

  03/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  02/15/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Not enough room. See Complaint in first uploaded Document.

  Business response

  02/16/2023

  ********************** complaint refers to the inspection cover on the bottom of the transmission.  The new transmission does not come with one and you have to transfer it over.  ********************** van was so abused  that the inspection cap had welded itself to the old transmission. He also had to remove 15 pounds of cables, locks and chains that he had attached to his exhaust. We let ****************** know this upon picking up the vehicle and informed him that we could not locate one but if he could we would install it at no charge for him.  We did in fact block his phone number from calling the shop after he called us approximately ***** times in a row just screaming and yelling at us. We then informed him if he continued to yell and harass us we would block his number.  We were the only shop that would work on his van due to the disgusting nature of it.  Inside the van smelled of urine and f**** and to protect our workers we kept them out of the inside as much as possible.  Also,  ****************** didn't pay anything towards this repair as it was made by a 3rd party who I can only assume was bamboozled as we were when trying to help *******************  The transmission we sold him has a nationwide warranty and can be taken to any shop if repairs are needed.  He is no longer welcome to our facility and we will not be buying him the part that doesn't come with a new transmission and is the end users responsibility.

  Customer response

  02/22/2023

   
  Complaint: 19413736
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Customer response

  02/23/2023

  [Take 2:  a) I responded to ************** first response to my Complaint by putting it directly into the BBB Response field. (It giving me only 30 minutes to respond and submit, I rushed through a carefully written response and then sent it -- (not separately saving it because I thought the BBBs email field would be robust and it would simply go through, or would at least allow me back into my fait a compli response if for some reason it didnt get sent. Wrong. It was all lost.  After sending it, it stated that there was some technical difficulty and that it WAS NOT SENT. I then went back to the field and said was ALL GONE. ( b) One, to force people to respond in 30 minutes is ridiculous for a whole host of reasons outside the scope of this response to include. c) To not allow the complainant to see the businesss response near/next to the complainants response field is yet another point of ridiculousness, because, within 30 minutes, one has to refer back and forth to the original text to be accurate and in sequence to what was stated in the businesss response. 
  So, here goes again, an entirely rewritten response to ************, head of Eagle Transmission (I have copied [in quotation marks] each paragraph of ************** response for easy reference, so no discrepancies or misinterpretations is possible, by anyone concerned, for each paragraphherein responded to by me): 
  

  
  

  Business response

  03/01/2023

  ********************** transmission works perfectly.  The component missing is just an inspection cover the size of a half dollar coin.  The new transmission does not come with an inspection cover.  For the final time it was welded to the old transmission due to the urine and f**** under the vehicle due to the toiled hole drilled in the bottom of the vans floor board

  Customer response

  03/04/2023

   
  Complaint: 19413736
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

   

   

   Complainants Second Response to Businesss Second Response to Complainants First Response to Complaint
  
  
  ********************** transmission works perfectly. 
  
  In the interest of full disclosure, integrity and decency (three things of which ************ hasnt a clue of how to incorporate in practice with other human beings): The Transmission does appear to work well.However, I have already had to go to third parties to check out some suspicious sounds that *** be signs of slippage, thus, pay out of my own pocket for these second opinions (Something that should be covered under the Warranty free of charge, of which this individual has, in essence, blocked me from so doing,pursuant to 1) his blocking my number for zero legitimate reasons, and 2) his refusal to give me a three shop list of who covers said warranty in or around ******). And, in full disclosure, once more, I got three glowing reports of this mans work/and the backing of his work, by three separate auto repair professionals in the area, however venal they found his character as an unsolicited add-on comment.  
  
  The component missing is just an inspection cover the size of a half dollar coin. 
  
  Yes, it is just an inspection cover, and, theres a gear right over the side of the 1-3/4 hole (much bigger than a half dollar coin) that is exposed to corrosion, etc.. For $15, he could have ordered it from *********** Dealership and saved all this nonsense with a customer who not only was going to take his vehicle back for any other unrelated disparate repairs in the future, and recommend him to anyone asking for a good auto repair shop in Parkerbut now I have already made reports with the **** BBB,AGCPA, ****************** of ******* Countyand will make scathing reports on ****** Business Reviews, *********************** and others. Not to mention I am still considering legal action if this man refuses to treat his customer with the least bit modicum of decency and respectby (Strategy) way of fast-talk bamboozlement/repeated hanging up if there is any push back to said nonsense/then merely blocking customers number if the customer doesnt submit.
  
  
  The new transmission does not come with an inspection cover.  For the final time it was welded to the old transmission due to the urine and f**** under the vehicle due to the toiled hole drilled in the bottom of the vans floor board
  
  Its ******* clear at this point that this individual has major ***** matter issues from childhood. And nowhow he deals with conflict or stress is to (vulgarly) insult, berate, belittle, shame,demean, dehumanize, demoralize, etc., a customer who, in this case (mostly),wants another few choices locally to utilize Warranty Entitlement and figure it all out--with ***************** since in the rear-view mirror, for good. I have no issue with a twisted little man going through his psycho-drama/trauma on his own. But once it effects a paying customer (of the tune of thousands of dollars), I will stop at nothing to hold this mans feet to the fire.
  
  Yes, (the non-existent) urine and f**** welded said part to the old transmission. That Imbecilic statement speaks for itselfon multiple levels.
  
  For the Third Time (due ***** inability to focus on the factual requests herein due to his obsession with excrement as a tool of (wholly unnecessary) retaliation):
  
  Im requesting only two things at this late juncture:
  THREE local transmission shops that will cover bought and paid for Warranty.
  ***** last name, so, if and when I decide to go through with legal action, he could be properly served at his business. (Or a clear refusal to do so, so it can be appropriately noted in ****************--pursuant gratuitous costs of service to Plaintiff.)
  
  
         Sincerely, ***************************;                                                              Dated: March 4, 2023
  

  Business response

  03/09/2023

  He has been told several times that the transmission carries a nationwide warranty which is good at any accredited shop.  We will no longer answer any emails pertaining to this individual due to his constant harassment, we have indeed blocked his number.  He called us approximately 25 times in a single day just yelling and screaming.

  Customer response

  03/14/2023

   
  Complaint: 19413736
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

   

  Complainants Third Response to Businesss Third Response to Complainants Second Response
  
  
  
  He has been told several times that the transmission carries a nationwide warranty which is good at any accredited shop. 
  
  Apparently ***** ignorance and pathological lying is an intractable condition and will probably be a life-long problem for himself (and unwitting folks having to deal with him). So be it. So Ill keep this as short as humanly possible: 1) **** has attempted via numerously astounding avenues to deflect the simplest of requests. (I have to give him some credit,howeverfor each subsequent response he drops some of his side-splittingly preposterous claims; but-going in the right direction.)  2) No one asked him if the warranty was nationwideor not. The request was exceedingly simple: Give the Complainant three localshops that would cover the warranty. He did leave me a direct text -- (blocked/having had to unblock/then blocking my number again) -- stating Christian ******** --(ironically: of all places/and referencing to name sake to-boot) -- would honor the warranty. Thats good. Two more (that he could easily provide, thank you very much) requested. After ***** stunning puerilityIt behooves him, in the least, to provide fundamental facts about the warranty requested, if nothing else, but to climb to some adult in the room maturity inside himselfgiven the fact that I had the service and product installed at his facility, and the common expectation would be that if I have any further issues it would be dealt with at the same place. Since that is no longer possible pursuant his utter lack of adulthood -- said request is not unreasonable. (It is not the harassed customers burden -- especially in light of this level of untenable harassment coming from the business itself -- to **** down other accredited facilities covering the warranty.) 3) ***** last name, once again, is requested to comply with a legally technical necessity to file and serve a potential legal action.
  
  We will no longer answer any emails pertaining to this individual due to his constant harassment, we have indeed blocked his number.  He called us approximately 25 times in a single day just yelling and screaming.
  
  As stated, **** is dropping his offensive nonsense, little by little, if for no other reason but for attrition of his mangled mind unable to stand up to someone who deep sixes it each and every time easily, with simple and dignified truth.(Something at the core of the Christian ******** (Im starting to suspect values of which he may so claim to adhere).) 1) The only harassmenthas been coming four-squarely from **** to customers who have unequivocally been violated by him (via clear contractual agreements, never mind mindfulness toward a miniscule smidgen of customer service). Tossing around malicious and inflammatory verbiage (while the main points of an argument are utterly ignored by said) only shows everyone the lack of intelligence and low self-worth in which the offender is ultimately engaged in expressing.
  (He keeps changing his story every time he responds. One ************************** said he said that I called him 75 times to harass, scream and yell. So, again (via pulling teeth), we are going in the right direction with ***** conscience.)  2) **** can shrink from his adulthood once again and disappear from any further responsibility herein via BBB mediation. Thats his right. However, in lieu of the two simple requests left for him to furnish, again (A) two more local shops that will honor warranty, and B) his last name disclosed, hereto, if in fact a lawsuit -- and its concomitant technical requirements of service of summons and complaint -- is so determined by me the right course of action in this case.
  
  If said two easily furnished pieces of information is submitted, I will be happy to drop the complaint, in all aspects, and any poor reviews aired going forward on multiple platforms will be tempered.
  
  Sincerely,***************************;                        Dated: 3/14/2023

• Initial Complaint

  11/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In September of 2022 I went to the business for over 3k in repairs. One of the repairs was an alignment to the vehicle. The alignment is under warranty, and I took the vehicle back to them on 12.21.22 and in my work order I expressed concern the vehicle is still pulling to the left. I picked up the vehicle (they didnt have it ready by the 23rd as promised) on 12.28.22 and was not told (at that point) that they did not fix or address the pulling of the vehicle. To this day- it still pulls to the left. In an call today (11.30.22) for the FIRST time I was told the reason it pulls to the left if because of my "rim" on that front ***********. The rim has been bent somewhat now for 3.5 years and I have had 5 alignments since then and most recently with this vendor. The rim is not the reason why the vehicle pulls. Business had the vehicle in September for an alignment and never once was the rim mentioned. Like I mentioned the rim has been somewhat bent for 3.5 years or more with no mention. Vehicle still pulls and I have not been provided an accurate and professional honest report of the September alignment. I have asked 5 times and was sent the attached unprofessional and unethical, and dishonest screen shot. I want a full report that will show the rim was and is not the problem. Negligent work proven at the ***** drop off is.

  Business response

  12/01/2022

  **************** originally came in on 9/14/22 at 4:16pm.  At that time he informed us that he had his vehicle at another shop and wanted a price for timing chains and struts.  Attached you will find both the inspection and invoice for repair order number #**** which was the first time that **************** came to this business. At that time we had recommended a wheel replacement because it was bent and causing wear.  We informed **************** that we got the alignment as best we could but he needed a wheel.  You will see on the inspection both the bent wheel and the picture of the completed alignment. ******************** father paid for the repair so we were in contact with both parties.  

  **************** then returned to out location on 11/21/22 at 9:11am and stated his check engine light was on, the vehicle was pulling left, a grabbing rubbing noise from the passenger side and the rear ac electric plug in the vehicle wasn't working.  You can see the inspection report and invoice for repair order #****.  We fixed the check engine light issue by replacing a thermostat which was the only thing that **************** approved on the estimate.  We informed **************** that it still had a bent wheel and we couldn't align it.  As far as the ac plug, we reinstalled the cover that **************** had ripped apart.  The rubbing and scraping the noise the customer was hearing was from his broken bumper and fender liner where the customer had crashed into something.  We attempted to zip tie it together for the customer and it didn't hold very well.  We didn't charge **************** anything for trying to correct this.  We don't warranty alignments because a consumer can drive out of the parking lot over a curb and knock the alignment out.  Now we do take care of it within a reasonable time. For example, if the customer left the location and then returned within the next couple days saying there was an issue we would absolutely take care of them.  In ****************** case his vehicle was gone from out location for 61 days.  

  After the service **************** received a text from our automated system.  He then began to slander us, we called him to discuss and he began to scream and yell at us while cussing at us and calling is liars and scumbags.  **************** then proceeded to harass us for the next 8 hours.  Sending over 120 text messages and several emails.  We asked **************** to stop harassing is more than 10 times to which he continued.  

   

  RESOLUTION:  **************** is trespassed from our property and we will no longer do business with him. If he continues to harass and antagonize us after repeated requests for him to stop we will pursue further legal options.  **************** will not receive any kind of refund or service from us as, 1. There is no warranty on alignment. 2. **************** has still refused to fix a damaged component on his vehicle causing issues. 3. **************** was threatening and inappropriate with myself and my staff.  PLEASE SELL ALL ATTACHED DOCUMENTATION

  Business response

  12/02/2022

  Additional information.  We have stopped all communication with ****************. After our response on your website he continues to harass us. Please accept this as further proof that this consumer's claim is invalid.  This attachment is from the text service we use to communicate with customers

  Customer response

  12/02/2022

   
  Complaint: 18485125
  
  I am rejecting this response because:  I'll be replying shortly.  This business is a liar and I can prove it. Warranty work has not been honored.  Requests were not completed then they lied in 4 different formats to try and conver it up. We asked to be contacted by the owner and was ignored, ***** slandered my family twice on text and phone.  A copy of the phone call is requested or I'll sopena it.   

   

  The industry and your site only proves that their image and morals and integrity are lies.  Their reputation and relationships with their competitors is bad and negative and now I see why. I'm disputing with my credit card the faulty repairs done and not warrantied for my alignment that was NOT TESTED AND LOOKED AT as requested on 12.21.22 then a lie about my rim was presented out of the blue to again cover up. 

   

  The car has been to 2 industry professionals which ***** trashed mouth on a recorded line.  He trashed my father and I while I was at chemotherapy!  This is his angle and I've posted it online for those to hear and read for themselves 

  
  *************************

• Initial Complaint

  07/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This business has a check for me for almost $4000. I have been trying to get in contact with the manager, he is ignoring my phone calls and hangs up the phone when trying to contact him other ways.

  Business response

  08/19/2022

  Customer was issued refund for actual owed amount, not the made up amount customer states was owed. Customer signed a release of liability and a non disclosure agreement.

• Initial Complaint

  06/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I visited this business on 06/20/2022. The merchant was unable to complete the work to my vehicle within the 4 hour waiting period so they provided services to shuttle the customer home, which I did. The following day on 06/21/2022 the merchant contacted me in reference to the work to be performed and cost. Because I had a Groupon for the work I requested any other work will have to be approved before performed as I requested. The merchant advise me that I had $800 worth of work the diagnosis and should they move forward. I refused and requested to a return pick-up. The merchant refused stating because I wasn't getting the work done and I wasn't local that they would not be sending transportation and I would be fully responsible. I would like to add the merchant advertising shuttle services. I contacted Groupon about the issue and was told nothing could be done at this time and that a ticket number will be generated for the complaint. Currently I am requesting evidence from Groupon of the perchance and a receipt of the Lyft purchase by the merchant for the customer.

  Customer response

  07/20/2022

  *****************************

  Business response

  07/26/2022

  This customer was given a free ride home outside our shuttle area.  The customer also received a $70 discount off of the ** diagnostic and was informed he would have to find his own ride back.  *********** was completed and the customer refused all repair work.  The customer isn't entitled to a free ride back regardless if he had the repair work done or not. Our standard area for shuttle service is within 5 miles.  The first ride was given as a courtesy because the customer didn't want to wait

  Customer response

  07/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am writing to dispute the charges for auto repair. I went to pick up my vehicle from the shop got a couple blocks away and the vehicle began to overheat. I was close enough to take the car back to the shop which is where it is at this moment. There were misrepresentations of the work completed. I was told that the radiator cap blew off and the was the cause of the overheating (despite ****** taking a red shop rag and removing the cap in front of me. Yesterday, Throughout the time my vehicle was in the possession of the shop(Several times Call Logs) I called to check on the status and was told that car had a bad cam phaser and there was a huge discount on the part which I was told was around $500 however, the rep I spoke to said he was able to move things around and get it for $100.71 which i paid with a card. No documentation of such part on the invoice I financed ******** for the listed repairs. I never was told the date of completion of the car was dropped off on 6/2/22. I called on Friday 6/10 and was told that they were still waiting on a part. I called on 6/13 to inquire again about the car and was told it was going through a quality check and should be ready by the end of business that did not happen 6/14 I called and went that morning and was told it was being worked on the timing and my required 6-9 hours of work. I was called today to pick up the car and the car was not quality checked and I went to take the car to get an oil change and was notified by the oil change shop that they noticed some significant problems related to the work that was completed on the vehicle. I took my car to ***** repair specialist in ***** to verify the work I was invoiced for. They also locked my keys in my car when I arrived to pick it up today 6/14/22. I will be escalating this to the state's attorney and the district attorney as the *** laws were not followed with the handling of this incident.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩