ComplaintsforMJM Contracting, Inc

• Initial Complaint

  12/01/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This company was hired to complete work paid out by our insurance company due to a water leak. We had to have the floor replaced, baseboards replaced & cabinets replaced. They were supposed to order the same cabinets as we had and just take the faces off the original cabinets and out them on the new cabinets. Since we weren't replacing all cabinets, this was the best option in order to make sure they matched. Instead, they stained the new cabinet doors and never put a final coat on so all the cabinets are gritty, they also don't match the rest of the cabinets that are in the kitchen and then couldn't put on the old doors because the cabinets are different and different sizes. The boards around the kitchen isle are not done being stained, coming apart from the cabinet and do not have the side boards on. The one cabinet also has the side coming off of it and does not have the quarter round at the bottom. All the quarter round in the kitchen around the cabinets and kitchen isle are coming off. One of the cabinets doesn't even have a door on it. The flooring is separating from the baseboards and the transitions leading into the closets the floor isn't even finished.

  Business response

  12/19/2023

  As the homeowner was indeed not replacing all the cabinets, we did our best to match the existing cabinets and stain.  It is our understanding that the original subcontractor had been working closely with the husband, whom provided approval on the work completed.  There seems to have been a miscommunication, as the subcontractor told MJM Contracting, Inc. that both homeowners provided approval.  It was not until a phone conversation with the female homeowner, that MJM Contracting realized that homeowner did not approve.  ***** from MJM Contracting, went to the jobsite and made a list of all items that did not meet with his approval and requested that the subcontractor return to the site an make the needed repairs.  It was also determined that the best way to match the cabinet doors and stain finish was to have a custom woodworker create the doors.  Soon after, the subcontractor left the services of MJM and it was necessary to have a different subcontractor go to the jobsite to complete the required repairs.  The second subcontractor informed MJM that all the necessary repairs had been completed, except for the completion of the custom cabinet doors.  Once again, it was not until a phone call was received from the homeowner that MJM became aware that the homeowner was not satisfied with the work completed.  This phone call was not received until 2-months after it was thought that repairs were completed.  Upon receiving the phone call from the homeowner, MJM enlisted the assistance of an independent subcontractor to meet the homeowner and review the list of repairs still needed as per the homeowners request.  Subcontractor has been onsite twice to date.  The majority of the necessary work as per the initial insurance claim has been completed.  It is understandable that the homeowner feels they are entitled to a refund, but MJM feels this is not warranted, as it is basic repairs that are still required and the homeowner still owes a remaining balance on their account.

  Customer response

  12/19/2023

   
  Complaint: 20945630
  I am rejecting this response because some of the statements ************ are not true. The subcontractors that have been out both said they were coming back to complete work and then never returned. The reason the phone calls were made to MJM so far in between is because we were waiting for them to come back multiple times. Currently there is a subcontractor stating he is coming but has yet to come. He last messaged me he wouldnt be able to come out until the 1st or 2nd week of January. So we are waiting to see. The work that needs to be completed is not minimal. The doors and drawers on the cabinets still do not match and we are still missing one door. The work the second contractor did to fix the floor is not acceptable. There is glue showing through the floor boards, the kitchen island has still not been replaced where the boards are coming apart. There is no final coat on the stain on any of the cabinets making them rough and gritty. This is by far not minimal work that needs to be fixed. A floor board in our front room has separated from the the rest of the boards. The quarter round is coming off around all cabinets. The baseboards are still not filled in the corners or where they were cut to meet. This is a lot of work that needs to be done. This has been documented 3 times and 3 different subcontractors have been out to see the work and supposedly were going to fix it. None of it has been fixed. We have paid the company money for work that was never completed so I  unsure why they bring up we owe them more money. We will pay them the remainder of the money if the work is completed and done correctly . Im curious why the contractor himself doesnt come out and inspect the work of the subcontractor after they tell him the work is complete. Anyone who came to inspect this work can see that they have not completed the job and that they have not done the work we have already paid them to do. 

  Sincerely,

  ***********************

  Business response

  01/11/2024

  MJM Contracting, Inc. has sent an independent contractor to the residence to evaluate the work.  This same independent contractor will take responsibility for completing the repairs to the homeowners satisfaction.  Owner of MJM has been monitoring the progress.  Replacement flooring and quarter round has been ordered to begin repairs.

• Initial Complaint

  11/01/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We signed a contract with MJM **************** for work to be done on our new house. A" French Drainage System", which was plastic tubing they attached to our gutters in order to flow excess water towards the street due to our house grading. Then plumbing work to be done in our bathroom, kitchen and possibly under the house. Once they were in the house actively looking for any leaks in our pipes or clogs they found a minor leak in a kitchen pipe( which was already exposed due to no drywall) that they fixed. This did not require any new pipes to be installed so they fixed the minor leak then put a piece of drywall up( which we paid an extra 200 dollars for). Then nothing was done in our bathroom or underneath the house because no leaking was found in either area. There was a clog behind the bathroom wall in which they instructed us to call Roto Rooter to fix because they did not have the proper equipment. We did call Roto Rooter to fix this clog and they did. When all was said and done we asked them to adjust the **** since they only fixed a minor leak and tightened our pipes under the kitchen sink since the pipes were loose. These pipes were not replaced since they were new.Then just the " French Drain " installment, and according to them only 200 dollars was needing to be taken off this ****. **** was the contractor that we were dealing with and he offered to do different projects around our house in order to justify the original **** like, put in a door we just ordered but we asked him instead to just adjust the ****. We do not think our **** was adjusted at all since there was only a 200 dollar drop from the original ****. We asked for an itemized invoice but instead received a **** that is still unclear.

  Business response

  12/06/2021

  This is a rebuttal in regards to the additional comments from consumer.  ****************** stated that it was only after she requested her deposit back that it the clause about unused portion was added.  That is indeed untrue as the original communication that ****************** has referenced where MJM informed her that we could not perform the work in a timely manner and offered to return her deposit, was done via an emailed letter to all of our current customers, and clearly stated that only the unused portion of the customers deposit would be returned.  Documentation can be provided if necessary.

  Ref:  *******************************

   

  The original scope of work signed by the customer, called for plumbing repairs for the removal of the old claw foot tub waste and overflow, then the reinstallation of a new drain.  When it was found that the drain did not need to be replaced, MJM Contracting, Inc. was asked to make the repairs of the kitchen sink drain and strainer assembly, as well as the drywall repair.  The tub repair would have been $468.73 item, where the sink drain and strainer assembly cost $219.44.  That is the reason **************** is only seeing a 200 dollar price decrease in her final invoice.  We have tried to explain this to the homeowner several times, but she has been unwilling to accept our explanation.

  Thank you,

  MJM Contracting, Inc.

  
  

  Customer response

  12/08/2021

   
  Complaint: 16074907
  
  I am rejecting this response because: Please refer to my legal representation which has been established and made aware of via email and other documentation/letters.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  10/25/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had a contract with MJM Contracting, Inc. to work on damage to my basement caused by flooding in May 2021. The work was completed August 2021 and I made the final payment of $8,936.81 on August 27, 2021 to **** after the carpet and linoleum were installed. I have a copy of invoice 807 marked paid and a zero balance due. I have now received two invoices from CGS ******************* ******************* for $2,661.39 due. The invoice notes that it was sold to MJM Contracting and shipped to me. The first invoice was sent on October 7, 2021 and the second invoice was sent October 25, 2021. I notified the flooring company both times that I had paid the contractor in full. I am 72 years and I do not like the idea of a possible lien being put on my house.

  Business response

  11/04/2021

    I have received your letter in regards to the complaint filed against MJM Contracting, Inc. and wish to formally respond. 

   

  MJM Contracting, Inc. enlisted the services of CGS Flooring & Design for the purchase and installation of carpet at the home of ********************* in July 2021.  We have approximately ***** jobs running at any point in time, therefore do not have the time to keep track of whether a vender has remembered to **** us or not.  That is the case of the invoice for CGS Flooring, which caused **************** to file this complaint.  It has been brought to our attention that instead of contacting us in regards to payment, CGS decided to harass **************** for payment.  CGS told **************** that they were contacting MJM Contracting, Inc. for payment, but that is not true.  As soon as it was brought to our attention that we had a past due invoice, payment was immediately made.  I would also like to point out that instead of calling MJM Contracting, Inc. to discuss the past due balance, an invoice was mailed with a handwritten note Customer said she paid you the balance.  This is the only invoice that was ever received, on 10/28/2021, and payment was called in that same day.

   

  **************** was a repeat customer, and I would like to offer my sincere apologies for what she was put through.  I am appalled and can not comprehend why if MJM Contracting, Inc was the Sold to, and has done business with CGS for more than a decade, why would they take it upon themselves to call our customer demanding payment, yet at no point in time contact MJM Contracting, Inc. to discuss the balance due.

   

  Regards,

   

  ***************************

  Office Coordinator

  MJM Contracting, Inc.

  *************

  Customer response

  11/05/2021

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

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