Business ProfileforTop Tech Automotive-Falcon, Inc.

I went to top tech to have them check a funny sound in my car, assuming this would be a quick process (they have you sign a form stating they will provide you with an estimate) and they would call me if anything was taking additional time diagnosing, before servicing anything etc, I figured this would be a very simple diagnosis and they would call me with a cost to repair- instead they did not call, I spent an entire day without a vehicle or any notice of what was going on after calling multiple times, to be told once I did reach them at 5pm, a tech is taking my car for a drive. The next morning I received a call basically stating that my car was fine and I was driving in the 2high and needed a bit of oil. (without my approval) made it sound like it was no big deal. I go to pick up my car and receive a **** of $641 dollars. One part (a small k*** that is not Part of the issue) I was able to remove as they did not install it yet- leaving my **** at $490. I was shocked that they would think it was ok to do any amount of labor yet alone over $200 in labor without ever calling me to let me know what I was looking at, or that things are taking longer then expected and it was going to cost me x amount. Had I known this visit was going to cost me over $200/ yet alone $500 I would of never gone there, and to have this all sprung on me without any estimates or a single call is extremely frustrating and unprofessional, and the lack of understanding or compassion, even after the guy said I should of received an estimate, is insane. Not to mention the sound I brought my car in for, is still happening. do not recommend. Would not give a single star if that was an option.