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Complaint Details
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Initial Complaint
08/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On about 13 September 2021, we took my daughters puppy Bucky into Hilltop Pet Clinic after he seemed sick. He had previously received his vaccinations from them. They diagnosed him with parvovirus and recommended that we take him to the ********* in **************** right away, further advising ** that the drug companies were very good at reimbursing customers for their pets hospital expenses. We took ***** to the Animal ER and they said the same thing about us being reimbursed. ************** (Hilltop) called me during Buckys illness and advised me that he had already submitted a case for me with the drug company (Merck) because they would only coordinate with the Veterinarian that they had sold the vaccine too, not the end customer. He told me to give ********************** a copy of all my bills once I received them, he would submit them to the drug company and they would send me a check in the mail. After I submitted my receipts to Hilltop, we had to make other trips to Hilltop between the two dogs that we have within the first couple of months after ***** had been sick. Each time, I asked about my reimbursement, the technicians at the front desk always told me that it just took a long time to process. Since then, I have called, and left several messages for ************** across the last 11 months and he has never returned my call. I am a a single ******* African ******** disabled veteran and I need my $2893 and I should receive interest on it as well. My credit card interest has continued to rise and my daughter just went away to college. The substandard customer service that I have received from Hilltop Pet Clinic appears discriminatory from my perspective.
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Contact Information
207 S Purcell Blvd
Pueblo West, CO 81007-5083
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.