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ComplaintsforCovington Apartments
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Complaint Details
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Initial Complaint
05/26/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was a tenant leasing an apartment at the Covington Apartments with my fianc from October of 2018 until February of 2022. Upon exit inspection from both the assistant property manager and the Property manager, we were told verbally and given written documents that we would not be getting charged anything to our return, and that we would be receiving a full refund value of $700 for our deposit. Our lease agreement stated that it would be no later than 60 days past the move out date. Our move out date was the 25th of February, I am now filing this complaint on the 25th of May, 2022; 90 days from the move out date. I have contacted the property manager of the covington apartments several times inquiring as to where my deposit return has gone. I called the property manager on May 12th, 2022 and was told that "corporate sent it out on the 30th of April and it should be there by the end of next week. It says here your getting all $700 back." It never arrived by the end of the following week, so I called again the following week and was told it would be yet another week. When it still did not arrive, I contacted the property manager yet again to ask where it was. Her response was, "My boss never sent it, he'll send it Monday (May 23rd). It will be the middle of next week." It has been well past the 60 day period allowed by ******** state law for deposit returns; which states that a tenant must be given the rerurn within 30 days unless otherwise stated by a lease agreement but no longer than 60 days. I would like my $700 deposit back from the Covington Apartments. I keep getting the same answer from the property manager week after week, without any progress.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.