ComplaintsforIn Bank
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
** December of 2022 I paid off a vehicle loan. I was told by the bank that I would receive title within 4-6 weeks. After more than two months I called the bank to check on where the title was because I had not received it. They said the title had been lost in the mail and they would request another. After weeks of no follow up I called again to hear the second title had been lost as well and that I should call the local County Clerk to see if I could file for a list title. The County Clerk stated they could not release a title until the bank released the lean on the vehicle. I called back and was told by the bank that someone in another bank location must have not communicated to the County that my loan had been paid. For the next 4 weeks I made numerous calls to the local branch (*********** **) and only heard were looking into it and well call you back with an update but never received a call back. I would like for someone in the company to give this immediate attention and provide the title as required by law.Business response
05/16/2023
InBank has directly responded to the customer regarding the issues identified in this complaint. During that time period, the **** ************** was having an issue with mail delivery in Chaffee ************* ******** was unaware that the customer had not received the lien release and title until he contacted the bank in early March. At that time, the bank took steps to assist the customer, while researching if the mail had been returned to the bank. On March 27, 2023, the bank signed the lien release document and met the customer at the County ************ in Chafee County to ensure that he was able to obtain the clear title. This resolved the issue with the customer even before we had received notice of this complaint on May 3, 2023. We have spoken with the customer to ensure he was satisfied with the resolution; to which he indicated he was. We recognize that the process took longer than expected, some of which was due to circumstances beyond our control. However we want to ensure our customers feel we make customer service a high priority. We appreciate the opportunity to address this concern.
Respectfully Submitted,
***************************
SVP, Chief Compliance Officer
Customer response
05/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.