Additional Information for H2O Mop

• Ultra Steam Clean
• Thane Direct USA
• Thane International

• Mr. Danelle Garcia, Thane CRC Team Lead

Principal

• Mr. Danelle Garcia, Thane CRC Team Lead

Customer Contact

• Mr. Danelle Garcia, Thane CRC Team Lead

• https://www.thane.com/pages/warranty-returns

  30 Day Money Back Guarantee

  Your satisfaction is our guarantee. If you're not 100% satisfied with your purchase, simply contact our Customer Service department at http://support.thane.com/ within 30 days of delivery for a Return Merchandise Authorization (RMA) number. All refunds are less all shipping and handling.
  This policy applies to products purchased directly from Thane USA and if you purchased from a retail store or Amazon, please refer to their return policy.
  Thane USA Inc accepts returns of merchandise only under the following conditions:
  You must receive an RMA number from Thane before shipping the product to us.
  The merchandise must be returned within the Satisfaction Period specified, 30 days from receipt of purchase.
  Products returned without an RMA number will not be refunded or credited and will be discarded.
  Your return shipment must be postmarked no later than two (2) weeks after we have provided your RMA number.
  Products must be returned undamaged in suitable packaging (preferably original cartons).
  Must be in original condition with all accessories and materials included.
  Refunds do not include shipping and handling or assembly fees and trial fee payments.
  Thane USA, Inc. is NOT responsible for any uninsured items lost in transit or costs incurred by the purchaser to return the product.

  Unauthorized Returns
  Thane USA Inc. defines an unauthorized return as any merchandise returned to our facilities without a valid and current RMA number issued by Thane. Failure to properly mark packages with a valid RMA number, or allowing an RMA number to expire, will cause Thane to consider a return unauthorized. Any merchandise returned without an RMA number will not be subject to a refund or credit and Thane will discard the product. The customer assumes all shipping and handling charges for any unauthorized return.

  Order Cancellation Policy
  Your order begins processing as soon as you click the "PLACE YOUR ORDER!" button. After submission, you have 1 hour from placing your order to having your order canceled. Once your order has been placed, you will receive an email order confirmation with access to our self-serve platform. You must register to gain access to the platform, once you have registered, select the order which requires cancellation and select “request help”. Please describe the reason for the cancellation. Once the request has been received, your order will be canceled, and you will be notified. IMPORTANT: Any attempts to cancel your order after it moves into the shipping process can not be stopped. If you change your mind about the order or we are unable to stop your order, you can return any unwanted items in accordance with our 30 return policy.

  Warranty & Parts https://www.thane.com/pages/warranty-parts
  Warranty Information
  Should your product prove to be defective within one year from the date of purchase, please call our Customer Care Team. Under this warranty, Thane Direct will repair or replace any parts found to be defective. This warranty is effective only if the product is purchased and operated in Canada. This warranty extends only to personal use, and does not extend to any product that has been used for which it is not intended. Your warranty does not apply to the following:
  Damage due to accident, misuse, abuse, commercial use or vandalism.
  Improper or inadequate maintenance.
  Unauthorized modification or commercial use.
  Damage in return transit.
  “Normal” wear of parts (wear and tear that occurs over time and with use).
  Repairs made by an unauthorized service technician.
  Although required replacement parts are available to you at no cost during your one year warranty, they are subject to a $14.95 shipping and handling fee. After expiration of the warranty, the cost of parts will be the responsibility of the customer.