Business ProfileforA-Affordable Disposal of Pueblo Inc

Portion of fax sent 3/1/24:...On February 20, 2024 my wife - called and initiated service with - company. That payment for $150.00, being 5 months paid in advance with a sixth included free, cleared our bank account on February 21, 2024. During the phone call requesting service, - noted that we absolutely require alleyway pickup, and the subsequent contract, signed 20 FEB 2024 16:44:31 UTC overtly indicates 'alley' on the first page. As agreed, our new collection container was delivered, in the alleyway on Thursday February 22, 2024.At that time, no person from your company gave any indication of any foreseeable is***s with the alleyway.Today, Friday March 1, 2024 was to be the first day of pickup, as noted in our contract. No pickup was performed and no notification or contact from your company was received. Upon calling your office, - was told that the alleyway was too overgrown, and was told that - would be charged an additional $15.00 if she wished to have collection in the front of the house on this day.An employee of - company personally entered the alleyway one full week prior to this pickup date, giving ample time to express any is***.Our signed contract clearly indicates alleyway pickup.The alleyway cannot be described as overgrown by any stretch - see pictures.Attempting to charge an additional fee when the collection container was exactly where it was supposed to be and on time is entirely outside of our signed and agreed contract.This conduct constitutes Breach of Contract, for which there is ample documentation....Subsequent Phone call recorded (single party state). Claim "agreement not contract", evade with 'city's' definition of alley. Claim person who dropped off container was unaware of the definition of an 'alley'. Claim Trash truck driver did not see container (hence $15), but they believed it was there. Have offered refund ($150) and pickup on Monday. Have nowhere to put trash for weekend. Will *** if problem Monday.