Complaints

This profile includes complaints for Flow Right Plumbing Heating Cooling & Electric's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Flow Right Plumbing Heating Cooling & Electric

  2406 W 11th St Pueblo, CO 81003-1102

  
• 

  Flow Right Plumbing Heating Cooling & Electric

  2130 Academy Circle Unit B Colorado Springs, CO 80909

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  date: Friday, Jan 17th $8200 furnace business sold us: a new furnace and after we register, 25 yr warranty the dispute is the product is not eligible for registration and provide an itemized receipt the contract manager has verbally said he would follow up and never did

  

  Business Response

  Date: 03/11/2025

  The Client originally discussed and requested a brand of furnace with the Technician that the Technician tried to accommodate.  Unfortunately, that brand does not make a unit that fits the Client's home so Flow Right provided a written proposal for the Client that identified the alternate equipment that was going to be installed, the warranty associated with this equipment and the price for everything including installation. The client agreed to the proposal prior to any work being completed. Flow Right puts all proposals in writing in an attempt to prevent any misunderstandings.

• Initial Complaint

  Date:11/15/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Plumber ******* called to ask what was leaking. Not being a plumber I said the kitchen sink is leaking, seals hanging off. He asked about a basket, I dont know. I do know theres not that many parts to a sink so why he didnt bring everything with him is beyond me. Im in the middle of changing banks. Paid $420.50 cash but no receipt. That wont be sent out to me for 48 hrs. I feel I should have received some type of receipt saying I had paid, a lot of things can happen between my house and the office,, especially when paying cash, and two trips made one of which I believe was unnecessary.I didnt receive anything stating what parts had been replaced, no info from *******. If the techs are to receive payment they need to be able to provide a receipt. With all this automation it should not take 48 hrs to produce an invoice

  

  Business Response

  Date: 11/18/2024

  You are correct that our software system should have given you confirmation about the work done at your house, the tech is being retrained to ensure that he is aware of the importance of using our software properly for client communication and we apologize for the inconvenience.  We strive to provide the best pricing for customers which means that we are not always able to carry all parts on our vans at all times.  Its usually more economical for customers, on balance, to purchase specific pieces after diagnosis.  Must supply houses are well over 150k cubic feet and a standard van is only 234 cubic feet of cargo space which must carry tools and equipment as well as inventory.

  Customer Answer

  Date: 11/19/2024

   
  Complaint: 22560622
  
  I am rejecting this response because: I understand diagnosing.  However, the tech called and asked about the basket.  If he was under the impression thats what it might be, should have brought it just in case.  Since he didnt and had to make the extra trip, was I charged for that?  Due to mentioning it in the call, the receipt should be itemized. Id like to know and feel I should know.  The parts price is not the issue, how many trips and could one of them have been eliminated .  $109.00 is the complaint.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company on 6/26, paid half the fee. They did not contact me for install date, had to hound them constantly, finally was installed on 7/22 after telling them I was going to cancel. They came that day, after 9 hours statingeverything is done, only the electrician needs to do his part, next day. No call, no show. Got a call on Thursday afternoon sayingIm here to do the work. I was out of town, told him the back yard gate was open, he could access the space. He called back sayingits all done. When I came home Fri afternoon, air was working. got a call on Monday from building inspector saying he was there to do code inspection, company should have informed me. I was working, but was able to go home to let him in. He found numerous deficiencies, the worst being that condensate was draining directly into basement instead of outside, now I had a wet basement, which would quickly turn into a mold problem. The electrician had not gotten a permit. He advised me not to use ac. He sent report to flow right, they did not respond. I called them, took a week for them to come. An electrician fixed the problem . A tech came out to fix the other problems, one of which was that 2 of the vents were not even hooked up. Now he said,you have asbestos tape on those vents, we cant touch them. No one mentioned this during installation, when they told me its all done. This tech told me, we have a company who can remove this, I will have them call you. did an estimate for ******. I in no way had this money. If I had known about this additional cost in the beginning, I would not have had the installation. I called flowright, talked to a new manager who stated, I can remove that asbestos tape and hook up 2 vents. He came out, stated its all fixed now you need to pay the other half. I asked for a 2nd inspection, he stated not necessary . I paid. I found out that was a lie, 2nd inspection was needed. 4 days later air not working. No response from company

  

  Business Response

  Date: 09/09/2024

  We regret the delay that ***************** endured or that any customer whose ** goes out over the summer endures.  We strive to be ***** with our customers, just as our competitors do, that in the summer it can be difficult to get fast turn around for ** installs due to supply chain and labor availability.  The electricians no-call no-show is inexcusable; we know the electric company is  working to replace personnel who are not living up to our brand standards so that it can continue to receive our cooperative work.  We did experience a managerial transition at the beginning of July, though that is not an excuse, that is why the customer was told a new manager was sent to fix the problem and it appears that he did.  The manager first offered to arrive on 8/16/2024 but the customer asked him not to arrive until 8/30/2024.  On 8/30/24 duct work outside of the installation scope was corrected for free by the manager who verified the ** was working before he left.  The client called on September 3, 2024 indicating that her ** was not working.  Our tech arrived as soon as we could get him there on 9/6/2024 and found nothing wrong with the function of the mechanical system, but the disconnect switch was flipped shutting the ** down.  Tech turned the disconnect switch back on and noticed that some corrections had not been completed so he worked on it.  The tech went back to the customers house 9/9/2024 with the ************************* to ensure completion and upgrade the customers circuit free of charge, even though it was not in the original scope of work.  We are working hard to make It right during a time when hot weather conditions cause industry-wide delays in addition to the delay requested by the customer.  We hope that **************** is satisfied with the extra service that Flow Right has provided for the customer without charge.

  Customer Answer

  Date: 09/10/2024

   
  Complaint: 22248801
  
  I am rejecting this response because:
  It is false information 
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were contracted with flow right to install our electric by a master electrician. Part way through the job the master electrician left. They sent a non master electrician to complete the job resulting in major delay and sub poor installation. We negotiated a fix and ***** from flow right agreed. Detailed in email below. This fix was never done, we had to do ourselves and purchase materials agree upon ourselves. Flow right has a make it right guarentee and they are not even taking our calls any more. They do not reply to emails. ***** that flow right contracted to help in the end refused to work with ***** as he did not feel that he would be paid and did not appreciate the treatment from flow right. We are looking for compensation of work required to fix flow rights mistake $6128 per ***** electrician. We have sent emails and certified letters to try and resolve without response. We would appreciate the BBB helping us have flow right pay the $6128 as agreed upon to correct our electric problems and part ways.Our original contract was for $79,858 but due to delays and trouble with getting workers in we opted to do some of the finish work ourselves. This work is not part of this complaint and not part of the fixes recommend by *****. We have many back and forth text messages between my husband and ***** of the electric division of flow right should we need further documentation, there are 43 images that cannot be up loaded to this page as max ***

  

  Business Response

  Date: 06/07/2024

  Flow Right Electric(FR) made a contract with the ****** to complete some electrical work.  The  representative who bid the job and set it up was FR's Master Electrician.  As per normal practice a licensed electrician was then sent to perform the work at the ******' project.  Initially, the ****** had agreed on the recommendation from FR's master Electrician for the installation of certain materials.  FR's field personnel changed in the middle of the job because electricians had quit the company.  FR negotiated with the customer to help address any inconvenience due to the change of field personnel.  The job phases were complete and passed a state inspection, but the ****** did not want FR to finish the jobs final phase.  Ultimately, the ****** decided to take over the permit themselves for the last portion of the job and to change the type or brand of materials that had been previously prescribed for the job.  The ****** are not licensed electricians and persistently complained to FR about the malfunction of the materials that were installed during their work phase.  FR has tried to make this situation right but the ****** have insisted on performing the work themselves despite not having a license and have changed materials that were anticipated to have been used in the original plan.  FR completed its part of the work successfully and passed inspection but FR cannot be responsible for any other work that it did not perform.

  Customer Answer

  Date: 11/08/2024

  [[BBB transcription via email, see attachment]]

   

   

  -Why you are rejecting the business' response - we reject their response as we did not opt to finish our own install they did not complete it nor did their alternate ***** finish it that they chose as he had concerns he would not be compensated from flow right with their history / communication. The original master electrician left mid project was not replaced and in regards to products purchased that was on the original electrician Marks (that left the job) preferences/recommendations. When **** left there was no guidance resulting in mistakes and poor install. We had chosen to put in our own finish electric (ceiling fans, outlets etc) covers that has nothing to do with the electric inside the walls or the panels. 
  
  -Mention any additional concerns you would like the business to address - additional concerns are we cannot fix their poor outlet placement, switchs on wrong side of doors when they had all the plans, our dry wall is in because we HAD to move forward. 
  -Restate your desired resolution - we are requesting compensation of $6,125; the original recommendations from ***** (electrician sent by flow right to assess while working for flow right) to fix the minimum problems with the project to pass inspection. Again $6,125 was his estimate. We are only asking for this. It ultimately cost us time, loss of rental income and still a poor install for our home. 
  -If applicable, please send me any documents that support your rebuttal statement - sent via previous email and see below. I will also forward some emails between my husband and ***** (flow right).  The word document attached was sent via certified letter and via email. ***** stopped responding months ago. We were then directed to their attorney. Their attorney had no word of this and directed us back to *****. We have not taken any legal action as would prefer not to. 

   

  

  Business Response

  Date: 11/11/2024

  We believe that Ms. ******* rejection statements further buttress our position.  We lament the change in master electricians that occurred during the ****** project, but a qualified master electrician was put in place to be able to complete any contractual obligations.  The customer was aware of this as they indicate they spoke with the successor manager.  
  
  
  Electrical systems are complete systems and hard-wired finish items, such as the customer chose to undertake on their own, can very much impact the rest of the system, particularly if it was designed to work most efficiently with a certain type of hard-wired finish items.
  
  
  The Customer changed their mind about the scope and materials of the project after we had performed the first part.  They then did work themselves without a licensed electrician, and now they want us to pay for the discrepancies that result.  As the customer indicated, we even provided an estimate to change the work to accomplish the customers desired alterations with licensed electricians, but it was declined. 
  
  
   We stand by our work, but we cannot be held responsible for the work of others.

  Customer Answer

  Date: 11/25/2024

  [[BBB transcription via email]]

   

  I am not getting alerts regarding the responses. So was unaware until emailed you. 
  
  What is hard is they are not telling the truth. They agreed to pay $6125 to have someone come and finish the project. That person (*****) from their company did the estimate. We did not opt to do ourselves. We had to, even recruited **** the 1st master electrician to assess as well  ***** did not want to work with flow right in the end as he did not trust that they would pay him. We offered to pay him out of pocket to complete and we would invoice flow right but he did not to be involved anymore and also did not think flow right would pay. He was right. With our build we have had many contractors and do understand the need to be flexible. Flow right delayed our build our move in and their work was not over seen most of the time. To put it blankly they are lying and they are just hoping we will not pursue further. Sadly they have done this per their reviews in the past. As the small consumer we have now had to suffer those consequences. This is unfortunate and I hope no one else has this happen to them for heaven forbid their electrical is also faulty as this is a safety concern. 
  
  I appreciate the BBBs time and had hoped flow right would consider their actions with your input. 
  
  If this case is truly closed then justice has failed and we will need to accept that as we do not have the means to legally pursue; I feel they count on this. 
  

  
  

  To add to the previous email, I am a nurse at a critical access clinic in rural *********** and my husband is a flight nurse for a critical access area. We serve our communities and value integrity. We are just disappointed. 
  
  Thank you for your time,

• Initial Complaint

  Date:04/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/28/2023 I signed a proposal for Flow Right to do some electrical work on my property. Flow Right never completed the work as requested so I had another electrician complete the work. I had to pay a 50% deposit at the time of the proposal in order for the work to begin. I paid them $2,624.15. I am just wanting my deposit back for work that was never completed. I have called them several times requesting the refunded deposit. They say they will call me back and they never do.

  

  Business Response

  Date: 05/14/2024

  Hello ****,

  We sincerely apologize that you feel you had a negative experience. It looks like we approved a refund of $2018.93 on 4/17/24, it was processed on 5/2/24 and we attempted to return to the card on file. However, when we processed the refund it was kicked back by the receiving bank automatically for unknown reasons. We then processed and mailed a check refund to your address on file on 5/7/24. You should receive your check within 7-10 business days from 5/7/24. Please let us know if there is anything else we can do for you!

  Thank you!

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called Flowright on Thursday 10/19 inquiring about boiler service in ****************. Called them because their website says that they service Pueblo and ****************. Talked to the administrative person who quoted $68 to diagnose the issue. Appointment set for Monday 10/23. Techs arrive and they get going on work. While working, I asked what the cost would be to clean out the boiler and they told me it would be $400 for the drive up and then $135/hr. What? I was told $68 to diagnose and then would be told, up front, how much it would cost to fix. The techs were fine, polite, and did the best job they could (issue with a stuck union to get the heat exchanger off. The other issue is that I emailed the owner and manager to work out a solution to billing that was not what I was told up front. I contacted them on 10/24 and got an email back on 10/25 saying, "we stand behind leaving our customers happy , and we will do just that." They said I would hear from them the next morning, 10/26. Never heard from them. So I followed up 10/27 asking for an update. Never heard back. Gave them the weekend and checked back 10/31, still have not heard back. Issues:1) Inaccurate quoting of the cost to diagnose my boiler 2) Very poor communication from management/owner following up on my issue.I have all documentation, including an email showing labor charges AFTER the work was done, not before how their email states so that I know what I am getting into.

  

  Business Response

  Date: 11/02/2023

  Hello ************,

   

  Thank you for your feedback, it is very important to us so that we may improve our customer experiences! We apologize for this inconvenience and hope to resolve this for you as quickly as possible. I have escalated your concern and the manager will be in touch with you personally within 24 hours to make this right for you! 

   

  Thank you!

  Flow Right Plumbing, Heating, Cooling and Electric 

  ********************************************

  ************

  Customer Answer

  Date: 11/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an investment property, knowing plumbing and electrical needed to be worked on to get up to code. We had the state inspector come out and they suggested Flow Right as one of the 2 companies suggested. We then had a tech from Flow Right come out to let us know what needed to be done to get the house up to code, so it can pass inspection. You can see in the initial invoice/proposal attached, Flowright ************** Customer Invoice ***********************************, that it even states in the notes that the house needed to be brought up to code and the bid of $5500 was to bring the house up to code. The work has not been completed that they were contracted to do, the electrical did not pass the inspection and there are additional items that Flow Right would need to do, on top of correcting and finishing the work they started, in order for the house to pass and be up to code. On top of that, we are now stuck with electrical that they "worked on" that does not work at all.*****, the current electrical division's supervisor, has been extremely hard to deal with, incredibly unprofessional, argumentative, does not want to provide solutions, keeps pushing the work order back further and further and it has become an absolute nightmare working with him. He seems to be under the impression that one of my partners, ****** or ******** (*****), gave Flow Right a list of items that needed to be corrected and this is what they did the bid based on. This is 100% false as none of are licensed electricians that could tell them what that list of items would be AND it even clearly states in that initial bid that the bid was to bring the house up to code. $28,789.76 total has been paid to Flow Right $13,580.31 has been paid towards electrical $15,209.45 has been paid towards plumbing We would like to request a refund for the electrical portion. The plumbing devision has now finished the work that they were contracted to do. The plumbing has passed inspection.

  

  Business Response

  Date: 09/28/2023

  Hi Crystal,

  Flow Right was hired by your partner to complete a specific scope of work which is detailed in the contract. We completed all the work per the contract according to state code. The state inspector is asking for additions that were not included in our contract with your partner. We understand this can be frustrating, Flow Right would be happy to come back and perform the additional work under a new contract. 

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sent two different contractor to my home for two separate issue, Plumbing and HVAC.I was charged $167.50 and $70.38 respectivley.. This was supposedly for estimates and diagnoes of the issues.They diagnosed everything incorrectly and never performed any work. I feel that charging people for estimates, especially when every other company doe sit for free, is a horrible and unethical business practice. The only reason I went with this company is because they were sent by my home warranty company. I had other companies come to my home after Flow right did (for free) and was given CORRECT information/estimates/diagnoes. Also, the home warranty is denying my claim due to the incorrect information provided them by Flow Right

  

  Business Response

  Date: 11/10/2022

  10/13 FRPHI sent out a technician to the ***** Residence. The service call came in as an assessment - The customer believes there is a leak under the house towards the front of the house. Extreme moisture when you open the crawl space door. When the technician arrived he informed the customer that there was a difference in charges of the $65.00 assessment versus the $105/hr further investigation fees. THe customer agreed to have the technician get into the crawlspace and see what was going on. Tech had to go into crawl space and determine what was the issue as far as why the crawlspace was wet and damp. The technician was onsite for 1.5 Hours, he got into the crawl space, assessed the leaks and also noticed that the furnace was not functioning properly and needed to be assessed as well. Several pictures were taken of the plumbing in the crawl space and of the duct work that needs to be assessed for the proper function of the furnace. The technician charged the customer for the amount of time he was on the job. 
  10/19 - FRPHI Sent out an HVAC service technician to the ***** Residence. To assess the duct line that needs to be repaired, and the furnace is not working. The technician found the furnace was over 20 years old and was located in the crawl space with the flood damage. The diagnosis on the furnace was that the equipment was extensive as well as the unit was in very poor condition, several options for repairs and replacements on the unit were provided. Manager *** contacted the customer in regards to her concerns. She started off saying she will take this to small claims court and feels since the unit  was not repaired that she should not have to pay for anything. The customer did not give me much time to respond to her and said she will call the office to speak with the owner (*****) and hung up. When I spoke with the customer and she actually stated the estimates were not what she wanted she was expecting it to be fixed.
  
  
  

  Customer Answer

  Date: 11/14/2022

   
  Complaint: 18371985
  
  I am rejecting this response because:
     I did NOT want them to do any repairs as they did not correctly ***** the situation.  There is NO VALID reason I shoulld have to pay for estimates/ assesments. 

  I will be taking them to small claims court.  Every one in ****** knows what an unrepuptable company they are and how they take advantage of people, especially the elderly (I am 61)

   

  Sincerely,
  
  *****************

• Initial Complaint

  Date:07/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of 2022, I hired Flow Right to install a new hot water on demand system in my new home. The work they did in that regard was excellent; however, in the course of performing the installation, they put several dents and a ***** in the door of a brand new stainless steel ** refrigerator. I pointed these out to ***** and *****, two Flow Right supervisors who stopped in to check up on the job as it was being completed. They took pictures of the damage and said they'd get back to me. Two weeks ago, ***** and ***** stopped at the house to provide an estimate on installing gas service for a generator, and my fiancee, ******, again raised the issue of the damaged refrigerator door. They took more pictures and promised a quick answer.Last week (the week of July 4th) ****** called Flow Right to see if there was an answer. The lady who answered the phone said ***** was standing right there and she would transfer the call. Instead, the called was routed to his voicemail. When ****** called back, the same lady who said ***** was standing right there now stated that ***** was NOT there and was on his day off. ****** asked for *****, who was also supposedly there, but the call went to his voicemail.***** called back the following day and told ****** that Flow Right was attempting to file a claim with ** for warranty work, which is fraudulent, since this is not an issue of workmanship or in any way related to the manufacture of the refrigerator. This is the result of Flow Right's acknowledged damage to the door, but they are now attempting to avoid filing a claim with their own insurance company. ***** was supposed to call me back with more information on Monday July 11th, but he has not done so, nor have I heard form anyone else at Flow Right on this matter. After spending almost $10,000 for work with this company, I am deeply unhappy with their efforts to avoid responsibility for the damage done.

  

  Business Response

  Date: 07/15/2022

  FRPHI Supervisor ***** T spoke with the customer about the refrigerator door over the phone on 7/14, We did order a new door and it is getting shipped to the customer's home. Delivery is about a week and a half out. I also notified the customer to give me a call directly when it arrives and I will go out and install the new door for the refrigerator. The customer was satisfied and happy with the way that we were resolving the concerns at the end of the call