ComplaintsforJuvenessence Medical Aesthetics
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Complaint Details
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Initial Complaint
10/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
********************* performed a Facetite procedure on April 8th, 2022. I paid $4,800.00. I was told it would tighten the skin under my chin and neck area. Im absolutely not happy with the results.************ admitted that he would not use my after pictures as a testimonial to his work. I have been trying since the beginning of September to get some sort of resolution. They have not given me any clear answers, at this point they are ignoring me. I feel they are very unprofessional. I want a full refund.Business response
11/04/2022
We have reached out to the patient to resolve the dispute. We can not verify that the attached HIPAA release is complete and valid, and we can not disclose any further information due to HIPAA. Thank you for your understanding.Customer response
11/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.