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ComplaintsforNAPA Auto Parts - Hopi Dr
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/08/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Date of Transaction: 07FEB2023 Item: x3 -1 Gal. Transmission Fluid Purchased: Online via LLC's profile Problem: Online retail stated that item would be delivered next day 08FEB2023, main reason for purchasing though this method. Items were purchased because of this shipping promptness. Monies were taking from my account but item was not delivered nor any type of tracking number. Following day we called their customer service line and they didnt know either. Stating that the items must be stuck in the warehouse. My next question was when will this be delivered? No one from NAPA could tell me... We could have went with two or three other vendors that would have maybe been here in a day or two, yet I went with this company due to its "overnight or next day shipping". That turned out to be false advertising or if not just a lie to the consumer. At this point I'm just hoping that they didnt take my money for nothing and ran off with it. Something I would have NEVER expected from NAPA Auto, an American Established business and with we've built a decent relationship with over the years.Business response
02/14/2023
Dear Sirs;
In regards to the BBB complaint with assigned ID of ********, no one at this store, myself nor any of our employees, has knowledge of the online order described. We have no record of this online order being associated with this store. It is our belief that the customer who has provided a ************** address was dealing with our online service and not this store located in ******, **. With the information provided it sounds like the order was placed for direct delivery to the customer. If in fact this was the case the order would be associated to the Napa Online Purchase program and no physical store involved.
Sincerely;
--
***************
Manager
The Rock Parts **.
Napa
3639 *******.
******, **. 81008
************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.