ComplaintsforVillage Inn
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Complaint Details
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Initial Complaint
03/31/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
When I sat and bought 54.26$ in food afterwards I went outside of the property and was approached by the very rude waitress ***** that spilt my mom from and said we needed to leave the property and she nos were homeless and demanded that we didn't tip her that falls under firing standardsBusiness response
04/26/2022
We received the letter of complaint from your office in regard to customer *************************. We called and resolved the issue of the waitress being rude directly with her. We will better train service staff on appropriate responses, using empathy and treating everyone with dignity and respect. Thank you for bringing this to our attention. We value each and every person who choose to visit our restaurant.
Please call me at ************ if you have further questions.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.