ComplaintsforWinter's Beef Cattle Ranch LLC

• Initial Complaint

  12/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered 1/4 bundle of beef in specific cuts which was advertised as 75 lbs. The price was $650. I also ordered 20 lbs of ground beef which was $120. I gave her $120 cash at pickup. The rest was to be paid by credit card later. I also ordered 1/2 side of beef which I paid a $650 down payment for pickup at a later date. The day of pickup for the 1/4 bundle was 12/12/22, she was late and I was in a hurry to get to a family event so I quickly took the boxes she gave me home and put them in the freezer. On 12/14/22 I went out to look at my purchase and it was not the cuts I was promised and it was missing 25 lbs. I sent her a message saying I thought I was missing a box. She replied that she packed it herself she said she has no ribeye and she had switched out brisket for tenderloin, I told her there was no tenderloin and she argued with me so I took pictures of what I had, to which she replied that strip steaks are part of the tenderloin. At this point I told her I no longer wanted to order from her and she has sent many erratic, harassing messages. She still advertises this 1/4 bundle on ******** even though she doesn't have the cuts. I told her we want to return all of this and will bring it to the police station. She charged my credit card another $750 for the 1/2 cow. I don't want to buy anything. According to another review she cheats people on 1/2 beef too. I want to return this and I want my $120 plus my $1400 returned. She forged my name on the cut sheet to the butcher. I didn't fill it out but she is saying I did. The ground beef came in unmarked clear sleeves, there are no correct weights on anything. We weighed it ourselves. This is a scam.

  Business response

  01/04/2023

  1) I called and told the customer I would be late for 1/4  due to a flat tire. bundle delivery at the time of delivery she said she did not have funds for the 1/4 bundle she paid cash for 1lb package 20lb of the ground beef bundle. I gave her the 1/4 bundle since she made a deposit on the 1/2 side of beef.

  2) On the day of the butcher for 1/2 beef she wanted to cancel her order I told her that it was too late beef was at the butcher. She put down 1/2 a deposit for 1/2 beef. she never paid me for the 1/4 beef bundle! she got very upset when I told her that she would only get 1/4 back from the butcher since she never paid for the 1/4 bundle. she said that she was missing meat 4 days after we delivered her bundle I offered to give her an extra 20lb she refused the meat. she also said she would be taking the other meat to the police station I called the police station nothing was dropped off to them. I have also told her that her beef is at the ******* in her name she needs to fill out a cut sheet for her meat. this is the process with all customers not just her. she refused! she has also has not picked up her 1/4 beef cut from ***** processing. At this point, I refuse to take back the 1/4 beef bundle that she never paid for! I don't know if it is properly stored she also said she used some of the meat out of it as well! She has done a dispute to try to get her money back from 1/2 the beef. She is made that I am taking 1/4 out of 1/2 but I need to be paid for products. She also failed to mention that we gave her a 10lb pork bundle for Free $100 value.

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