ComplaintsforYard Builders LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Our landscaping (Yard Builders, LLC, Severance Co.) job has not been completed after 14 months. Job was started August 2021. We were told it would be completed in four weeks. We are still waiting for our 3 trees and 15 plants to be planted, estimated cost quoted $10, 700. We unfortunately paid for complete job when Yard Builders (Scott) said he was short of money. He promised he would finish the job by Oct 1st, 2021. Date came and he has not been heard from since. There has been no communication for several months. Multiple texts and phone calls unanswered. My daughter called him in June 2022 and he immediately answered her call thinking it was NEW business. She told him he needed to finish my job. Still no communications from Scott. He always said he would finish the job. You don’t treat people like this. It is unacceptable. My mistake was that I TRUSTED him and paid in full in advance. It's now Oct 17, 2022 and another planting season has past. I still have no trees in my yard because I trusted him to complete the job. I have gotten No Calls or money back so I could get someone else to finish my yard from Scott.Initial Complaint
12/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Our landscaping job as promised and paid for has not been completed after five months. Job was started July 2021. We were told it would be completed in two weeks. We are still waiting for our fire pit, estimated cost quoted $4000. We unfortunately paid for completed job when contractor said he was short of money. He promised would finish job by Oct 19, 2021. Date came and he cancelled. There had been no communication for several weeks. Multiple texts and phone calls unanswered. We also gave him $2000 of balance prior to completion because he needed the money. He always said we were his favorite clients. You don’t treat people like this. It is unacceptable. In mid November Scott finally came and talked to use said he would order parts. Which in September I asked him several times if he had and he said yes. I even asked again before hesitantly paying for job. Again he reassured me he had fire pit. Beginning of December we called multiple times. Scott did say part arrived around December 6th. Have not heard from him since. We had called and sent text messages. No communication at all. We paid remaining balance of
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.