ComplaintsforRifle Auto Sales

• Initial Complaint

  03/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was sold a vehicle by this organization with the claim that it was in top condition. It was priced $1300+ higher ($6800) than *** value ($5500) for such. I was able to negotiate for the seller to take $800 off the vehicle. After purchase, upon driving it back to my campus (only 40 minutes away), the vehicle started smoking, and it was discovered that I had a cracked radiator and a small oil leak - issues that an honest seller would have noticed and repaired or adjusted the value for/been upfront about. Upon alerting the seller, he said he MIGHT be able to talk to his boss about covering labor for the repairs if we purchased the parts, but there was no trust on our part for that. We paid just over $1k for the radiator and were going to do the oil leak as soon as possible. Upon driving it another hour or so after picking it up, the check engine light came on and it's discovered that the 02 sensors are faulty, which could - if they haven't already - lead to a damaged engine. This is completely unacceptable, regardless of CO lacking a lemon law and/or the contract specifying the sale of the vehicle as is, we paid for a vehicle in top condition. After getting the O2 sensor repaired ($330), about a week later the check engine light is now on again. We are looking for the dealership to either reimburse at least the labor costs if not the total costs of the repairs for all issues, or allow us to return the vehicle at a refund of the entire price of the car. Attached are the sales contract and first repair bill, I can provide additional repair bills if needed.

  Business response

  03/27/2023

  To Whom It May Concern

   

  My Name is Ivan E******, representing Rifle Auto Sales LLC

  I sold this 2002 ****** RAV4 to ****** ********* on Feb. 08 2023, she came in with another person that was checking the vehicle with her, they both test drove the vehicle and inspected 

  If the radiator would it been crack at the moment of test driving we both would have notice it, but it was perfectly fine.  she said she really loved the, that was on Feb 04 2023

   

  But she didn't had all the money at the moment to she put $300 down to reserve the car, so she came back on Feb 08 2023 to pick up the car

  I received a text on Feb 14 2023 saying that it had problems with the radiator.

  and the shop was charge her more than $1000, I told her i was going to talk to my boss and see what we can do, the next day I received a call from her mom

  I told her we will help her with this situation by picking up the car from the shop and brightening to us. I was going to pay for labor and she was going to pay for parts 

  and she said that it will be perfect she was going to talk to ****** 

  on Feb 15 2023 ****** text me saying that she did not trust our shop to perform the repairs. And she was going to go to BBB 

  I just told her that I was really sorry to hear that!!

   

  So we try to help but she did not wanted the help, So we will not take any responsibility of any repairs 

  I attached the Buyer Guide that she sign stating AS IS-NO DEALER WARRANTY 

   

  Thanks!!!

• Initial Complaint

  07/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a vehicle from Rifle Auto Sales back on April 15th, 2022. I purchase the car for 9,500. After financing it came out to 13,108. The car salesman noted that the vehicle was in good conditions, but it was salvage. I asked if the car had a warranty or if I could buy a warranty. The car salesman replied that the vehicle didn't have a car warranty and one could not be purchased because of the year of the car. Shortly after purchase, the vehicle started stalling while driving, it also started making noises- knocking coming from the engine. The speedometer wasn't working correctly either. When I would accelerate the numbers would jump around. I also noticed the revolution took longer to shift. I took the vehicle to a mechanic, they suspected they could be low in oil, and it could need spark plugs. the Oil levels were fine, but the spark plugs were full of oil. He mentioned a reason for finding oil on the spark plugs could be that something was cracked in engine. The next on June 19th, 2022, while driving it, all the warning lights turned on, the car began to smoke, and it lost power. We towed the car back home and the following day another machine came to see the car. He took the vehicle to the shop and inspected it thoroughly. Here is what the mechanic said about the car. "...Check oil pressure and found oil pressure to be at 34psi (spec is 12-20 at idle) excessive pressure at idle. Check oil level and found oil was dirty, drain oil for a test of the oil quality. When drain plug was removed, piston pieces were found in the pan along with a piece of the piston ring. See attached photos for metal debris gathered from draining some of the oil. With the metal debris found, vehicle will need a new engine." Will attach mechanic invoice below. Included is a description of the problem and photos of the debris found. I am requesting three different possible solutions.

  Business response

  08/08/2022

  Unfortunately we do not offer any warranty on used vehicles, we give every customer a fair chance to inspect vehicles and test drive them.
  
  I'm also attaching buyer guide thet ****** ******** signed, knowing that this vehicle was sold AS IS-NO DEALER WARRANTY

  Customer response

  08/09/2022

  Complaint: ********
  
  I am rejecting this response because this car was only used for 2 months before it broke this car had a bad motor and the dealer never mentioned it there was information that omitted  about the real condition of the vehicle am confused with the reply about not offering warranty for used cars there was other used cars in the same dealership that had warranty please consider another another resolution thank you for your time 
  Regards
  
  ****** ******** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩