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Complaint Details
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Initial Complaint
01/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I had phoned the business (referred by a friend) and asked if they do lift station pumps. I explained I had one I would like replaced. A time was arranged for someone to come by and look at the job. No mention of any initial cost, site visit cost, or estimate cost was given to me. I prepared the site prior to their visit. I removed the old pump and cleaned tank. I requested an itemized bid. I received a lump sum bid, the cost w/o an itemization was rejected. Since then I have received two invoices for $160.00 for estimate. I have responded, rejecting the invoice based on no forwarding, no prior conversation or agreement that the site visit and estimate would have any associated cost. I want them to leave me aloneBusiness response
02/05/2024
Thank you for bringing this matter to our attention, We apologize for any inconvenience that you have experienced. We have removed charges for invoice. Thank You
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Contact Information
5923 County Road 233
Silt, CO 81652-9543
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.