ComplaintsforBuy Natural Skin Care

• Initial Complaint

  12/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered products with priority shipping. Received the order missing three items contacted customer support and ask if there was a second shipment or all items were shipped in one shipment. They informed me they were shipped in one shipment and that I should make sure that no one else had opened the box prior which I shirt then they haven’t they let me know if the products were not found they do What they needed to make the situation right whether it be re-ship my product or refund my money as the products were over $240 and I had them shit priority as they were a birthday gift for someone I requested a refund and not a shipment of products Then I was told to go online and make a claim. I did now I am being told that I need to send them a picture of the box which I gladly did and the items that I received now I’m being told something because of the weight of the box when it left their warehouse, did it match though What was in the box when I received it and I questioned whether or not this is like a scam because they told me they’re not able to refund my money until FedEx finishes their investigation but I’m not quite sure why I’m having to suffer with. How do I even know the products were put in the box to begin with and it’s not FedEx’s fault , or how do I know that someone didn’t remove items from my box all I know is my products were not received and I’ve been unable to get a refund after I was told in the first phone call a refund or re-shipment would be no problem

  Business response

  12/11/2023

  Hi Kristi,

   

  Great news! FedEx has approved your claim and we will have these replacement products sent out to you today.
  We apologize for any inconvenience and on behalf of FedEx as they made they mistake with products missing from your order, not us :)!
  Hope you have a wonderful day and if there is anything you need please don't hesitate to reach out!
  
  All the best,

  Buy Natural Skin Care Team! 

  Customer response

  12/11/2023

  Complaint: 20982102
  
   Thank you for your help in regarding this matter I am rejecting this response because: I can no longer use the order as I had to provide a replace already or I would have had no gift for me family birthday I would like a refund for product not delivered please 
  
  Regards,
  
  Kristi Epps

  Business response

  12/11/2023

  Hi Kristi,

   

  No problem! We have refunded you for the 3 items that were missing. 

  Hope you have a wonderful day! 

   

• Initial Complaint

  02/28/2022

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I purchased an item from Buy Natural Skin Care, in June of 2021. I spent a total of over $270.00 dollars on ******** Skin Care. I purchased a few products for my skin, one of which was a daily moisturizer, the stone crop whip moisturizer. The product has an advertised shelf life of 12 months; however, I've found that the product has spoiled well before the shelf life end date. Though I liked the product originally, at $64.00 for 2oz, It's unacceptable that that product doesn't last for the entirety of its shelf life. The product was stored properly in the time that I've used it. It now has an off-putting smell and causes skin irritation and itching when applied. The remaining 50% of the products now has to be wasted. When I contacted the business, the most help they could offer was a recommendation for storage conditions, or have ******** HQ reach out to me to reassure me about the quality of the very clearly spoiled item in my possession. Very disappointed in the business ethics displayed here and I have concerns about their product quality and control.

  Business response

  02/28/2022

  Hi *******,

  We have responded back to you via email and are working with ******** HQ to help provide you more information :)

  Best,
  Natural Beauty Group

  Tell us why here...

  Customer response

  02/28/2022

  Complaint: ********
  
  I am rejecting this response because: the business has not stood by their product. Contacting ******** for "more information" does nothing to resolve the fact that I have a spoiled product. 
  
  Regards,
  
  ******* ********

  Business response

  02/28/2022

  Hi *******,

  Feel free to reach out to us directly as we would be happy to help

   

  Best,
  Natural Beauty Group
  

  Tell us why here...

  Customer response

  02/28/2022

  Complaint: ********
  
  I am rejecting this response because: I have emailed you and you have provided not response other than to tell my that the product is over 1 year old. I already new this as evidenced by the spoiled product in my possession. You guarantee freshness for your natural products; however, the product clearly sat on your shelf for 6 months or longer before I received it. I need either a full refund for the spoiled product, or an exchange. 
  Regards,
  
  ******* ********

  Business response

  03/11/2022

  Hi Clay,
  I believe we responded to followed with ******* to reach out to us directly
  Thanks so much 
  All the Best,
  Patrick C*****
  Chief Operating Officer

  Customer response

  03/11/2022

  Complaint: ********
  
  I am rejecting this response because:
  

  Prior to and during the BBB complaint process, I reached out to the company to resolve this matter. To date, they had done nothing to rectify they situation. They have offered neither a refund or an exchange for resolution as previously specified. I'm a customer that was subjected to poor business practices. Please keep this complaint in your log as they have done nothing to rectify the situation. 
  Regards,
  
  ******* ********

  Business response

  03/11/2022

  Hi Everyone,

   We have reached to the customer internally as well the manufacturer of the product has been involved as well :).

   Best,

  Natural Beauty GroupTell us why here...

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩