Business ProfileforRetreatia

We booked the stay through the Steamboat website and paid over $800 for this stay. We chose to do that over renting an AirBnB due to the heavily advertised Ski in/Ski out access that is even now advertised on every Ad. When we arrived our packet said in heavy red print that this amenity is no longer included due to spring conditions. This disclaimer was nowhere upon booking. In fact, when I attempted to "mock" book again for similar dates once again the ski in/ ski out access is on the forefront of advertising to entice guests. They are falsely advertising an amenity they are no longer are willing to provide "due to safety" which is fine if it wasn't for the fact that we could have opted for a cheaper hotel without this. Additionally, on our first night the ski locker stopped working and would not open with the key card. We called the office and a maintenance person was sent only after "****"? spent over 5 minutes telling me that Storm ******* East does not have ski lockers that was not only clearly stated in our packet, but also had a locker with our door number and it opened the night before. Once the very nice maintenance person arrived (the only pleasant person working for this company), he was unable to fix it even with master key access and after calling HOA he was told there is nothing they can do and it is "our problem". We lost 2 amenities not even mentioning the poor state of the bathroom, rocking toilet, non-existent water pressure. We are seeking a partial refund for the 2 missing amenities that are advertised but were not provided during our stay - those amenities were determining factors for booking with this hotel over others in the area that were cheaper or using Airbnb. We also had to find own parking for skiing due to no amenity for ski in/out, free paring was very far from lifts and shuttles stopped operating after 4/14. Our stay was 4/12 - 4/16.