![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforSears Hometown Store-- Sterling, CO
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
To whom it may concern, We purchased our dryer from Sears just a few months ago. Not more than 4 months after the purchase the dryer is no longer working. There is no heat but it will run. So we found that this is most likely the drying sensor. The dryer is still within the manufacture warranty by several months. We then called the number on the dryer and spoke with multiple representatives. We have been hung up on, told that we had an appointment when we didn’t, told that it was escalated, told that we could get a replacement sent, told that you could send a part…. Well NONE of that is true. After MONTHS of calls, we have been informed that since we live in a remote area there is no one to come look at the dryer, even though it is in warranty for another few months! We have been attempting to resolve this for over 3 months. The customer service of this whole situation has been awful. We have a large family and the cost of a laundry mat adds up quick. We have attempted to resolve this with emails, calls and escalation requests. As it stands our family had to purchase a used dryer to get us through this whole situation. We have had nothing but false promises and no resolutions. We purchased the dryer which came with a warranty that is not being upheld. All that we are asking for is the services that were guaranteed as a warrant be upheld.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.