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ComplaintsforRed Eye Marketing Group LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered and was charged for customized tote bags on April 6, 2023. I called the company in July as I still had not received them and was told they were shipped to the wrong address and they were going to ****** them within weeks. It is now Nov 1st (7 months late). I have called and left over 10 messages on different voicemails as no one EVER answers the phone. I have also emailed for a resolution. Since talking to them in July, they have not returned any phone calls or emails. I had been a loyal customer in the past. I am not sure what has happened, but I would either like the order fulfilled or a refund.Initial Complaint
03/22/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I ordered magnets and stickers 5/2/22 in the amount of $489... never got these.. then they pressed hard for these key chains... I ordered these on 12/19/22 for $300.. never got them. I talked to them today.Initial Complaint
02/24/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
I placed an order for penlights on 11/10/2023 for $619. I still have not received the order. Also, I placed an order on 11/28/2018 for $595 and never received that order for penlights either. I called and spoke to a salesman and he said the product wasn't up to standards and they had to reorder the pens. I still have not received the pens. I am filing the complaint so others don't make the same mistake.Initial Complaint
01/07/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased key chains with my company information on them, but never received the key chains. I have tried to call, but can get no one to answer and no way to leave message. You cannot email the company either.
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.