ComplaintsforKefla Organics
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Complaint Details
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Initial Complaint
08/31/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered 6-7 times 2 bottles each time of organic CBD oil unflavored and they keep canceling my orders. they keep canceling my orders and then refunding me and I do not know why they are doing this. I have called them and left several messages with no response. I have emailed them with no response, no explaining of this matter.I do not know if this is going to cost me for you service to hopefully resolve this. If it is then please do not bother. Drop my complaint. Thank You!Business response
09/10/2021
To Whom it ************************ individual had previously refused delivery for an order placed through our website. As a result, our system flagged subsequent orders as high risk and they were cancelled. We responded to this individual on August 19th via email with a link to our Terms of Service, specifically referencing our policies on order cancellations. As per our TOS, it states:
ORDERS AND PRODUCT AVAILABILITY
All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region or jurisdiction. We reserve the right, in our sole discretion, to refuse orders. If we believe that an order is false or fraudulent, we may cancel the order and reserve the right to inform the relevant authorities
Kind regards,
--
Kefla
300 Center Drive Ste. G #***
******************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.