ComplaintsforFelt App, Inc.

• Initial Complaint

  06/01/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I saw this app and was skeptical but I decided to try it out , on 26 of may I decided to try it out and I was told my card will be sent on may 29 2023 ,Order# ************************ Order# ************************ On 29th it wasn’t sent and @ night I noticed I was logged out of my app and order was canceled I reached out to felt app via email I didn’t get a quick response and no I home number to dial , so immediately I called my bank to close my card because i felt the feltapp was not transparent , I later got a response from felt app talking about they cancelled my card because they felt I left it empty and was trying to be sure my account was fine , I requested for my money and I was told by felt app that they refunded my money $69.95 and $154.40, I reached out to my bank and I was told the money was sent back because the card was closed , I want my money , or felt app process my order that was a gift for my cousin , felt app ruined the beauty of it , all I wanted was to show I care in my little way , now you locked me out of my app and you’re still with my money ,process my order and give me access to my account

• Initial Complaint

  05/09/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I signed up for the Felt app on 05/05/23, purchasing a pro subscription promising extra benefits and free stylus pens. My credit card was charged $180, but there is no information on where to receive the extra benefits and free stylus pens. I also did not receive an email receipt although the funds were deducted from my account and confirmed by American Express. It took me a total of 4 hours on 05/05/23 to try to make my first 2 cards, which were unsuccessful because the app is corrupt and keeps closing, requiring the user to start over. On 05/06/23, I tried making the same 2 cards again as well as a 3rd card and was eventually successful in placing those orders 6 hours later, again after multiple attempts using several different devices, uninstalling and reinstalling the app. On 05/08/23, I was successful in making a 4th card, that took 5 hours to make. I tried contacting the company via email, Facebook and Instagram messenger and by leaving a comment on their Instagram post for the past 5 days without any response or acknowledgement from the company. I continue to receive marketing emails though and the company continues to post daily on social media while my emails, messages and comments asking for help remain unread. I really wanted to love this service, but I am disappointed in the company. There are no options to add my business logo as promised. There are no free stylus pens. There are no discounts. There are no extra benefits for pro members as promised when I paid. I desperately requested help with the app and provided numerous opportunities for the company to make this right and continue to be ignored while holding my $180 hostage.

• Initial Complaint

  07/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have been a Felt customer for several years and have never had issues until now. I upgraded my phone in February and since that time, I have been unable to log into my account. I have contacted the company multiple times and I'm told each time, "they are working on it." I have been charged $5/month for a service I cannot use. I would like to cancel the service AND I want my money back. Thank you.

• Initial Complaint

  03/02/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I reached out to Felt to ask them to delete my account on Wednesday January 19, 2022. I was told that my account could not be deleted because "we do keep records of transactional data for legal reasons." However, the Felt website states clearly "If you have any questions or concerns about Felt’s Privacy Policy or would like us to delete your personal data, please contact us via email (see email address below). Felt may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy." I have now exchanged emails with the customer service department over 12 times, have multiple times asked for an email or a phone number so that i can speak to an actual person, and requested IN EVERY EMAIL that my account be deleted. I have never received a contact number or any clear indication that my account and personal infomration has been deleted. I continue to get notifications which indicates to me that my account has not, in fact, been deleted. This is a major privacy issue. If this is not resolved, I would like to seek council on how to file a legal complaint against this organization.

  Customer response

  04/08/2022

  Felt did reach out to me, and confirm that my information was deleted. I continued to receive emails, and so we went back and forth for a few weeks, but I believe it has been cleared up.

• Initial Complaint

  10/14/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I sent a custom designed card and $50 to my brother for his birthday and he never received it. I sent 3 emails to the company and they never responded.

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