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Complaint Details
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Initial Complaint
07/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
New Coretec vinyl flooring was installed starting around June 27, 2023 and completed around July 12, 2023. The installation on the stairs is unprofessional. They left unfinished edges and gaps between the stair nose at the ends of the stair risers with no way for me to fix it on my own. It is unsightly and I am embarrassed that I paid the final amount. In addition when they reinstalled my stair railing, it was not screwed down tight and it not even with the floor therefore it is very wobbly and a hazard to me and my guests.Business response
08/04/2023
Thank you for bringing this to our attention. We are sorry for any inconvenience that has been experienced by you and we are currently trying to determine what steps to take to remedy the situation as quickly as possible.
If you have any additional questions or concerns, please do not hesitate to contact us while we work to resolve this.
Thank you,
Counters, Floors, & More
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Contact Information
Thornton, CO 80233-4434
Business hours
Today,Closed
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.