Reviews

Best experience with any plumbing company I have hired in the past. I will only call Jim Needham plumbing from now on and highly recommend them!****** was extremely knowledgeable and professional. ****** will be who I will ask for if he is available for any future plumbing projects.

I had scheduled service weeks ago & received a confirmation text yesterday for the appointment today. I even sent a text confirming the pricing 50 minutes prior to the appointment time & got a response right away. All was well and I waited for the tech. When nobody showed up I asked for an ETA and got this response: Hi ***! I left a message with you this morning. Unfortunately, we are very busy with no cools and we will need to reschedule. We can come out next week if you are available?I did not receive any message and let them know I had stayed home from work for this service. Now they want me to stay home another day when I was scheduled today? No, not professional to do this.

Not recommended at all. Over charged for labor $500 per hour

I would not recommend Jim Needham services. My second experience with them was worse than unsatisfactory. I am still waiting for an investigation by the company after the technician red tagged my furnace and told me I needed either a new heat exchanger ($4300) or a new furnace(9,000 +). Also told me my carbon monoxide numbers were too high. Since my furnace was not yet 5 years old, I had two more companies do a furnace check. They didnt find any problems.

Plumber did great work in a timely and efficient manner. I intended to leave a 5 star review, but then discovered problems. The guy left a large tarp in our yard and it posed a problem for both my wife and I, both of whom are mobility impaired. Worse, our mobile home has wood panel skirting. There are access panels to get into the crawl space for repairs. I told him repeatedly that I did not want access panels left open. The last thing we want is for some animals to get under the home. Yet, hours after the technician left, I found an access panel left wide open and had to put it back myself. Three calls to complain has yet to rectify my complaint. In fact, by the 3rd call, I was becoming angry that the tarp was still here. While on that third call, the call center manager came on the line to accuse me of being rude. I was not rude and limited my remarks to the lack of professionalism from the plumbing technician and the liability potential of that tarp potential for causing an accident. My five star review has devolved down to a 2 star. By the way, talk about rude behavior, is it not rude for a contractor to leave a jobsite without clearing their junk and leaving the area better than they found it? If anyone was disrespected, it was me, the customer. Three calls to resolve a complaint is, by definition, disrespectful!

Prevarication to the hilt! Literally trying to capitalize on senior citizen with tactics that scare them. Shame on this technician trying to make a commission at the home owners expense! Jim Needhams company should probably vet their people more thoroughly!! Would NOT RECOMMEND this company to anyone.

We purchased a Mr ****** gas infrared garage heater. After hooking it up it didn't run. We called a company out and after 3 trip tries we gave up on that company and contacted Jim Needham. The tech worked with the heater until he had it up and running. The fees were reasonable and Mr ****** said they would pay me back the fees since the heater was brand new and never used. It feels so wonderful to have the heater working. We should have called Jim Needham for the first call and that would have saved me 4.5 hours and 3 other house calls.

We had them come out for a "free" furnace inspection. After they looked at the furnace (which was functioning well prior to their assessment), they told us it needed repairs close to $10K. When we told them that we weren't interested in that, he told us that the heating element was cracked and that he had to shut our furnace off. This was 5:15 pm on a Friday on the weekend of a severe storm warning. He showed us the element, and it looked fine to us. There is a carbon monoxide detector in the furnace room which is not signaling a high level. He also told us that the customers he had seen just prior to us were upset that he had turned their furnace off too. Is this really so common that you would have two customers in a row get their furnace turned off? We had the furnace looked at that Monday by a different company. No problems at all!! Fortunately, my son was able to reconnect the furnace so that we didn't have to get a hotel over a snowy weekend. Beware of this company.

Most overpriced service I have ever paid for a preventative snake line to sewer line! They charged $400 just to remove the toilet and put it back in place!!

Very disappointed in Jim Needham plumbing and heating company!! Called to schedule the $49 furnace check up and cleaning from the radio ad , Rose the person scheduling the appointment told me they vacuum and clean the furnace and replace the filter. I scheduled the appointment and today when the tech came he said they don’t clean anything just inspect the furnace. I called and Rose said she would see what would be included in the special as she didn’t know. After checking she apologized for the confusion and offered the cleaning for free if I paid the $49 fee, I agreed, then she said hang on, put me on hold, came by and said you can have the inspection for free and ask the technician how much the cleaning would be.. I asked the technician and he said between $200-$800 !!! Seriously what a complete scam!!! Don’t use this company!!!